Medical Front Office Specialist

Provides professional customer service by scheduling patients’ appointments, verifying insurances, identifying, responding to and often communicating patients’ needs to nurses and practitioners according to AccelHealth’s customer service standards. Enters and updates patient demographic and insurance information. Maintains patient confidentiality and ensures compliance with HIPAA policies and procedures.

DUTIES AND RESPONSIBILITIES

• Receive calls from people requiring medical care and provide the information needed for properly scheduling.
• Be well versed with all information that the call center deals with. .

• Obtain and enter new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing

• Become familiar with various aspects of medical insurance.

• Transfer calls to the respective place per caller’s requirements.

• Learn urgent call management techniques.

• Understand the requirements of the callers and provide precise information.

• Take accurate notes and convey information to respective providers
• Perform duties in accordance with AccelHealth Standards of Conduct and Mission Statement.

• Maintain patient appointment schedule on computer, updating demographic and pay source information.

• Schedule appointments for all providers to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms.

• Accept job related training assignments and development in new tasks and technologies.

• Abide by infection control and hazardous materials policies and procedures as dictated in the CTHC Infection Control and Safety Manuals.

• Perform other related duties incidental to the work described herein as may be assigned or delegated, (similar physical requirements and OSHA risk level).

REQUIRED SKILLS AND/OR ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Medical-demonstrates a working knowledge of medical office procedures, medical records, coding, and third party payer systems; maintains knowledge of, and acts in accordance with, current CTHC policies and procedures.

• Problem solving-identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal skills-maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.

• Oral communication-speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.

• Written communication-edits work for spelling and grammar presents numerical data effectively and is able to read and interpret written information.

• Planning/organizing-prioritizes and plans work activities, uses time efficiently.

• Quality control-understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties.

• Adaptability-adapts to changes in the work environment manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Dependability-consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Safety and security-actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• Computer & Math—proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to efficiently and accurately perform duties.

QUALIFICATIONS:

• Education: High School Diploma Degree or GED accepted.

• Experience: Prefer one year experience working with patient information and admissions to include scheduling of appointments.

• Bilingual/bicultural in English/Spanish preferred.

Job Type: Full-time

Pay: $13.40 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

Salary : $13 - $16