Service Coordinator - Process Solutions Group

Job Description : Service Coordinator - Process Solutions Group

Title : Service Coordinator

Reports to : Customer Service Manager

Location : Knoxville, TN

Job Summary :

Works closely with the service managers, technicians, suppliers, and customers to schedule service work to be performed at customer locations, create service quotations and orders while communicating with both internal and external customers on their service and product requirements. This position primarily supports services to be executed by our Field Service Engineers and Technicians in conjunction with the Customer Service Manager and Service Engineering Manager.

Duties and Responsibilities :

• Achieves an exceptional level of customer satisfaction through maintaining frequent and clear communication with customers and fellow associates.
• Enters, updates, and invoices service quotes and orders in our ERP and scheduling systems.
• Set-up and maintain customer records, equipment records, and files as required by Department Guidelines.
• Assist in part selection and coordination of the ordering of the parts with purchasing, design, and project managers.
• Schedules Technicians for onsite instrumentation startups and calibrations.
• Maintains compliance with the standard operating procedures, work instructions and process instructions
• Consistently maintains good work attendance and productive work ethic.

Minimum Requirements / Qualifications :

Physical Demands of the Position :

Disclaimer

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an "at will" employment relationship.