What are the responsibilities and job description for the Service Coordinator - Process Solutions Group position at Cross USA?
Job Summary :
This critically important office position is where communication, customer service, multitasking, and strong organizational skills merge to provide results for the customers and the business. A successful Service Coordinator works closely with the Service Manager, technicians, and customers to make service quotes, and to communicate with both internal and external customers on their service and product requirements. A successful candidate must be able to multitask, have a sense of urgency, be detail oriented, and have a strong work ethic. This position will be expected to work in office in our Surgoinsville, TN location.
Duties and Responsibilities :
- Maintains constant and clear communication with customers and fellow associates.
- Checks In and Checks Out all items coming into and out of the site each day. Helps ensure timely turnaround time on valve repairs.
- Oversees the shipping & receiving of all inbound / outbound shipments to / from the site.
- Setup new prospects in Netsuite. This includes sending credit apps, standard level of service forms, tax ID forms, etc. Files or forwards all forms to corporate as required. Ensures appropriate customer information and notes are reflected in Netsuite to include the level of service, data requirements, and customer contact info.
- Maintains customer records and files as required by corporate quality requirements.
- Creates quotes for customers as directed by the Service Manager / Customer Service Manager.
- Enters and processes all orders and manages any expedites working with the procurement specialist.
- Processes paperwork from service manager for all work and invoices as needed for any manual orders.
- Ensures customer PO's are received for work to be done.
- Any other duties that may be assigned per your manager or the Valve Shop Manager.
- Consistently maintains good work attendance and productive work ethic.
Minimum Requirements / Qualifications :
Core Competencies :
Commitment to Excellence - Check your work
Customer Relationship Management - communicate with customers to deliver better service
Works well with others
Physical Demands of the Position :
