Employee Relations Specialist

CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

The Employee Relations Specialist will play a critical role in ensuring that employee issues are addressed fairly and in alignment with company policies, legal guidelines, and best practices. The ideal candidate will be skilled in communication, investigation, data analysis, and employee engagement strategies. As a Employee Relations Specialist, you will be the first point of contact for employee relations issues, providing support to both employees and management. Your role will involve investigating and resolving employee concerns, ensuring compliance with labor laws, and assisting in the development of HR policies and procedures that promote a positive, inclusive work environment.

Responsibilities:

• Assist in resolving employee issues by communicating policy, responding to inquiries, providing services to management, investigating issues, gathering data, and preparing reports that enable management to make informed decisions based on company policy and legal guidelines
• Act as the initial point of contact for receiving incoming employee relations calls. Evaluate the scope of issues and gather evidence to determine validity. Supported by other team members including the Director of Human Resources
• Research, gather documentation, and analyze data to assist management and corporate counsel in investigating, answering, and settling legal claims
• Administer various human resources plans and procedures for employees
• Assists in developing and implementing human resources policies and procedures. Prepares related communications and correspondence. Recommends training as related to employee relations
• Stay current with Federal, State and Local labor laws to ensure compliance. Advise management on labor laws and company policies
• Help promote employee engagement through feedback systems and strong employee relations strategy. Build trust and promote a supportive, inclusive environment
• Support Employee Relations team in various project work

Skills:

• Ability to work in a team environment, fast paced, decentralized company with presence in many states
• Strong organizational skills to manage multiple cases concurrently, track employee issues, ensure timely and accurate resolutions, and maintain detailed records
• Advanced experience with harassment issues, conflict resolution, and dealing with diverse employee populations
• Ability to remain neutral, objective, and discreet in the investigation and handling of all situations. Confidentiality is of the utmost importance
• Active listening skills to ensure employees feel heard and understood
• Strong analytical skills; ability to sort through frequent extensive accounts of field incidents, extract the relevant information needed to come to a fair and reasonable conclusion; and present options/best practice to field leadership
• Working knowledge and application of HR laws and regulations. Including federal, state, and local (as needed) laws to ensure regulatory compliance and protect both the company and employees from legal risks
• Strong interpersonal and conflict resolution skills. Ability to eliminate extraneous, non-relevant details to streamline investigation process
• Excellent verbal and written communications to summarize investigation conclusions in a timeline format
• Ability to build collaborative and trusting relationships with employees at all levels of the organization
• Experience with gathering data, performing analysis; proficiency in excel, salesforce, and varied HR platforms
• Ability to travel as needed

Education/Experience:

• Bachelor’s degree or equivalent experience in Human Resource management or equivalent
• 2 years of experience handling employee relations matters, performance management, or related field

Benefits:

• Health Insurance
• 401k w/match
• Vacation, Sick & Holiday pay
• Career growth
• & More!

At the core of our mission, CrossAmerica is a responsible, people-focused organization, committed to the well-being of our employees, customers and the environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Employee Relations Management: 2 years (Required)

Work Location: In person