What are the responsibilities and job description for the Customer Success Specialist position at Crossbar?
Crossbar is looking for an experienced, sports-loving Customer Success Specialist to grow our customer-centric operations. **This is a remote position but candidates must reside in the Eastern Time Zone**
As the Customer Success Specialist, you will...
- Work with new customers during the onboarding process to ensure a smooth transition onto our platform.
- Build relationships with customers, helping to maintain our excellent retention rate, and to grow our referral network.
- Analyze customer trends, turning customer thoughts into focused feedback for the product team.
- Improve support response times by building out help documentation and by creating repeatable processes.
- Help build out customer training materials, including videos.
- Have the flexibility to occasionally allow for an adjusted work schedule to include evening and weekend hours, including the ability to work certain 4-hour Saturday shifts as assigned.
About You:
You think and talk like a human - not a robot. You have experience in customer success with a B2B web-based company. You are both empathetic and technically capable of solving customer problems. You can navigate uncharted territories and don’t mind creating processes where they don’t yet exist. You like the idea of actively contributing to all aspects of our CS business - from implementation strategies to growing user engagement and building out our help desk and customer resources.
Qualifications:
- Bachelor’s degree in business or related field, or related experience
- Minimum of 1 years of customer success experience, preferably at a SaaS startup
- Is confident using technology and navigating technology applications
- A knack for building deep customer relationships
- Excellent problem-solving and critical-thinking skills
- Webinar hosting experience
- Experience using a sports management platform is preferred but not required
- Will be at least 18 years of age
- Can read, write, and fluently speak and understand English
- Will be legally authorized to work in the US for any employer in the US
- We cannot consider candidates who require sponsorship for a work-authorized visa
About Crossbar:
Crossbar is on a mission to optimize youth sports with our league and club management software. We provide organizations everything they need to run their day-to-day operations. It’s an exciting time to join Crossbar and our company is growing rapidly. Some of our benefits include:
- Strong starting salary for qualified candidates.
- Competitive benefits, including comprehensive medical, dental, and vision plans for you and your dependents which are 100% company paid, 401(k) with employer match, and company paid group and disability insurance.
- 20 days of annual PTO plus 11 paid company holidays.
- We are a remote-first company with a HQ in St. Louis.
