Processing Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Processing Manager is responsible for ensuring CrossCountry Mortgage provides exceptional customer service and file quality. This role oversees the pre-processing team by obtaining and verifying necessary documentation for underwriting the loan file and communicates directly with third party vendors and/or Loan Officer to obtain documentation for initial loan approval. The Processing Manager collaborates with the Operations Manager daily.

Job Responsibilities

• Oversee the daily operations of the pre-processing team to ensure allotted time frames are met while managing the pipeline and assisting in daily training.
• Communicate with various companies to obtain vendor information including, but not limited to, verification of employment, flood certificate, title commitment, subordinations, tax transcripts, FHA and VA case numbers, homeowner’s insurance, condo questionnaires, and payoff information.
• Verify vendor orders are completed and returned, and invoices are received and documented.
• Obtain a complete loan package of order out documents before submitting to Senior Processor. Verify all required documentation in the file is complete and accurate.
• Deliver completely documented files to the Senior Processor which are ready for initial underwrite.
• Complete file contact information as applicable to each loan.
• Directly communicate with customers to obtain missing documentation required for the loan, as necessary.
• Assist Closing, Secondary, and Servicing to obtain documentation needed to clear outstanding suspense items for personal loans worked on and/or loans worked on from other transition team members.
• Perform other duties as required.
• Available to work varying hours and overtime if needed.
  
  

Qualifications And Skills

• Bachelor’s degree and/or equivalent combination of education/experience.
• Minimum 5 years’ residential mortgage processing experience.
• Knowledge of RESPA guidelines and of all mortgage and consumer lending regulations, Regulation Z and Regulation B requirements, and loan documents, preferred.
• Previous experience with Encompass 360.
• Knowledge of DU, LP, Microsoft Office Suite, and Windows.
• Excellent analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.
  
  

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range

• Base Pay: $55,000.00-60,000.00
• Bonus: Eligible for per file bonus
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
  
  

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.