What are the responsibilities and job description for the Team Captain position at CrossCountry Mortgage, LLC?
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Team Captain is responsible for managing the entire Loan Partner team. The Team Captain oversees loan files from application through closing, pulls & analyzes credit, and reviews income & asset documents. The Team Captain works with the Loan Partners to request and obtain referrals from current and potential Company clients, and runs DU, stacks, and submits files, requests and & clears conditions and communicates with both borrowers and realtors.
Job Responsibilities:
- Ensure the entire Loan Partner Team needs are met.
- Take telephone applications and schedule appointments with the Loan Partner.
- Schedule realtor appointments for the assigned Loan Originators with the Loan Partner.
- Submit complete loan applications for each customer file with the Loan Partner.
- Track all requested documents in Encompass.
- Review documentation received within 24 hours of receipt for discrepancies, omissions, verified income calculation, asset verification and Encompass updates based on verified information and immediately notify Loan Originators when any discrepancies are found on documentation.
- Partner with Loan Partner in resolving problems in files and documents.
- Ensure files are complete and set-up in accordance with Company policy and procedures.
- Schedule and attend all Branch/team meetings.
Qualifications and Skills:
- High School Diploma or equivalent.
- Minimum 3 years’ current conventional fixed and ARM, HELOC and construction mortgage loan processing or origination experience.
- NMLS License Required under the terms of the S.A.F.E. Act of 2008.
- Working knowledge of RESPA and general knowledge of all mortgage and consumer lending regulations and loan documents.
- Excellent communication skills.
- Ability to prioritize and meet deadlines.
- Available to work varying hours.
- Encompass experience.
- Knowledge of DU, LP, Microsoft Office & Windows.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!
careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:
https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s
privacy statement
for information about how CrossCountry collects and uses personal information about California applicants.CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit
www.NMLSConsumerAccess.org
.
