What are the responsibilities and job description for the Customer Service Specialist - Tier Two Support position at Crossfire Consulting Corporation?
Customer Service Specialist - Tier Two Support
Company Overview
We are seeking a dedicated Customer Service Specialist to join our Tier Two Support team. This role serves as a critical link between our customers, internal teams, and utility partners.
Position Summary
The Customer Service Specialist performs a variety of support functions within the department, handling multiple projects including case management in Salesforce primarily related to billing and other escalated issues. This position serves as an intermediary between customers, the company, and utilities, addressing complex inquiries that have been escalated from our Tier One support team.
Location & Schedule
- Work Arrangement : Hybrid position (primarily remote with in-office requirement)
- Office Requirement : In-office once weekly (Wednesdays)
- Hours : 8 : 00 AM - 5 : 00 PM (adjusted to local office time zone)
Key Responsibilities
Required Qualifications
Preferred Qualifications
