What are the responsibilities and job description for the Customer Support & Operations Analyst position at Crossfire Consulting Corporation?
Customer Support & Operations Analyst
Contract Length] 3 months, possible extension
Location] New York, NY
Work Setup] Hybrid
Job Description
We are seeking a Customer Support & Operations Analyst to join our team, supporting customer inquiries and operational processes related to energy usage analysis. In this role, you will be responsible for handling customer interactions, logging and tracking issues, and ensuring smooth communication between teams . Your contributions will help maintain high levels of customer satisfaction and operational efficiency.
Responsibilities
- Respond to customer phone calls and emails , documenting inquiries and issues in Azure DevOps (ADO) for resolution.
- Log and track issues in both ADO and Excel , ensuring consistency between both systems.
- Maintain strong relationships with stakeholders by providing timely updates and resolutions.
- Identify, clarify, and resolve issues and risks , escalating when necessary.
- Generate and distribute a monthly summary report in Excel, tracking customer inquiries, issue statuses, and corresponding ticket numbers.
Must-Have Qualifications
Nice-to-Have Qualifications
This role is ideal for someone who thrives in customer-facing support and operational analysis . If you have the skills and experience required, we d love to hear from you!
Apply now to join our team.
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