What are the responsibilities and job description for the CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE position at Crossfire Consulting?
Call Center / Customer Service Position - PAY RATE $19 / HR
- Must be willing to take a typing and phone etiquette test - will be required
Job Description :
Call Center Representative will be assisting customers with the transition to a new billing software which produces a new look bill. Will help customers to read bills, reset paswords, understand charges.
Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Minimally, trainees must be able to :
1) Type proficiently (45 WPM minimum)
2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl / Alt / Delete to lock a screen, use of copy / paste, proficient in Word or OneNote for note taking, etc.
3) Pass a basic phone etiquette test.
4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
5) Demonstrate ability to learn quickly and can retain information that is learned
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LI-KD1
Salary : $19
