What are the responsibilities and job description for the Dispatch Scheduler position at CrossFire Group?
The Dispatch associate will support our distribution, production and sales team in our Rialto Distribution facility by scheduling and coordinating site deliveries and our production order flow.
Schedule is 7 a.m. – 3:30 p.m. with OT required
Duties:
• Assist in scheduling and coordinating job site deliveries and production over flow, ensuring safe and on-time pickup and delivery
• Update EDI hardware orders printed after 3:30 p.m.
• Updated SQDCI Board
• Distribute and slot tickets as required
• Provide customer service and support to customers via the phone and email, as well as will-call
• Communicate customer service needs with drivers, sales, and operations
• Send emails for reschedule for pick-ups and back orders
• Assist drivers with problem tags and reschedules
• Update scheduling database with ticket details
Additional duties may include:
• Solid customer service
• Answering a high volume of calls from drivers, customers and sales team
• Logistics or transportation experience
• 2 years of basic computer skills, with ability to be trained on company software
Other important qualifications:
• Strong communication and interpersonal skills
• Positive outgoing attitude
• Self-motivated, goal-orientated, excellent work habits
• Ability to work with others in a fast-paced, high-volume environment
• Promote and maintain a TEAM atmosphere
Salary : $20
