What are the responsibilities and job description for the Workforce Management Consultant position at CrossFire Group?
A company is looking for a Workforce Management (WFM) Capacity Planning & Forecasting / Scheduling Consultant.Key Responsibilities : Develop and execute workforce strategies aligned with business goals and SLAsUtilize advanced analytics for forecasting workforce needs and managing schedulesOversee workforce analytics and reporting, providing insights to leadershipRequired Qualifications : Bachelor's degree in Business Administration, Human Resources, or a related field; Master's degree preferred7-10 years of workforce management experience, with 5 years in a senior / managerial roleStrong background in supporting BPO operations in Central America and the PhilippinesUnion experience requiredExpertise with IEX NICE and workforce management tools
