Case Manager (Winston-Salem Campus)

Location: Winston-Salem, North Carolina

Your Impact:
As a Case Manager, you’ll play a vital role in supporting youth and families by coordinating essential services to help them build independence and coping skills in all areas of life—emotional, financial, medical, and psychosocial. You’ll empower youth by developing actionable plans, connecting them to resources, and advocating for their needs while ensuring consistent communication with families and external partners. Your work will directly influence the stability and future of each youth’s journey toward a successful, independent life.

Schedule: Typical hours are 1st shift, Monday-Friday, though the schedule is flexible based on youth needs. Must be willing to work some evenings and weekends as dictated by the demands of the position, including youth appointments, field trips, hospital coverage, admissions, on-call coverage, and on-campus support. Work locations range from human services agencies, clinics, hospitals, or offices, and often involve visits to youth’s homes. May involve contact with youth and/or family members who may be hostile, resistant, and violent.

Hiring Range: $43,000 - $52,000 annually

• Defined Contribution Benefits Plan including options for:
  • Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
  • Life, Short-Term Disability, and Long-Term Disability plans
  • Critical Illness and Accident coverage options
  • Flexible Spending Plan
• 401k with employer match (up to 6%)
• Ongoing Training
• 20 Days PTO, 11 Paid Holidays

• Prior experience working with youth that have experienced trauma, been diagnosed with mental or behavioral health challenges, or other at-risk populations preferred.
• Previous work experience with residential programs strongly preferred.

• Bachelor's Degree in Social Work or related Human Services field required with one year of directly related experience; or Bachelor’s Degree in another field with two years of directly related experience.

• Bachelor's Degree in Social Work or related Human Services field required. Master’s Degree in Social Work preferred.
• 4 years of Case Management experience, working with children and families, required.
• An equivalent combination of education and experience may be considered.

• Develop and manage personalized care plans that align with youth’s transition and permanency goals.
• Collaborate with team members, family, DSS, schools, and other partners to ensure clear communication and support.
• Manage youth’s records, ensuring all necessary documentation is maintained and up to date.
• Complete Comprehensive Behavioral Assessments and other tools, ensuring youth progress is regularly assessed.
• Facilitate youth placement, presenting potential candidates to leadership team and coordinating financial services as needed.
• Provide transportation for youth and ensure behavioral support in collaboration with clinical teams.
• Assist in life skills training, field trips, and other youth activities.
• Serve as on-call support for intake, hospital coverage, and de-escalation situations.
• Actively participate in community projects, training, and agency meetings.

• Required: In-depth knowledge of child welfare and mental health systems, family dynamics, intervention techniques, and community resources.
• Strong communication, organizational, and relationship-building skills with youth, families, and team members.
• Ability to handle crisis situations with discretion and sound judgment.
• Flexibility to work with diverse teams and populations, with a passion for serving youth from various backgrounds.
• Proficiency in Microsoft and Google software.
• Valid driver’s license and willingness to travel for job-related activities.
• Ability to embrace challenges, creativity, and a willingness to learn from mistakes.