Ryan White and STD Prevention (TIPS) Program Manager

Position: Ryan White and STD Prevention (TIPS) Program Manager

Supervisor: Director of Programs

Status: Full-time with Benefits, non-exempt, hourly position.

Hourly Rate: $26 - $28/hour based on experience.

Hours: 40 hours/week, Monday-Friday, with some evening and weekend work as required.

Benefits: Generous sick, vacation, PTO, health, dental, and vision insurance. 401(k) option.

Work Location: TIPS Program is at Henrico Clinic. Mandatory trainings will need some travel.

Ability to Relocate: Relocate before starting work (Required). CrossOver does not pay relocation expenses.

Work Remotely: No

About CrossOver Healthcare Ministry

CrossOver Healthcare Ministry provides compassionate, high-quality healthcare to the uninsured and medically underserved in our local community through the operation of two healthcare clinics; one in the City of Richmond and one in Henrico County. CrossOver is a 501(c)(3) non-profit organization that offers comprehensive healthcare services to its patients, including primary care, specialty care, pediatrics, dental, eye care, mental health counseling, HIV/AIDS care, OB/GYN, medications and medications management, and case management. CrossOver offers a work environment with a diverse staff team.

Mission

At CrossOver Healthcare Ministry, we believe that healthcare is foundational. When a person is not healthy, they may have difficulty maintaining employment, taking care of their family, and living a fulfilling life. Through our two healthcare clinics, we serve over 6,600 low-income, uninsured and Medicaid patients each year, providing primary and specialty care, chronic disease management, medication and medications management, dental, eye care, pediatrics, mental health counseling, women’s health & OB/GYN, HIV/AIDS diagnosis and treatment, case management, and health education We don't turn away patients based on inability to pay and rely on volunteers and philanthropic support to provide services. For over 40 years, CrossOver has worked to create a healthy, vibrant community where every person is restored by the compassionate, healing love of God.

All are Welcome

CrossOver follows Christ’s example that we are to love our neighbors as ourselves. We do this at our clinics by offering comprehensive, quality healthcare to community members who are uninsured and medically underserved. All we say and do demonstrates our fervent belief that our patients, volunteers and employees are valued and deserving of respect. We serve as a safe and inclusive provider of healthcare, respecting people of any or no religious tradition.

Our employees and volunteers, while varying in beliefs, find common ground in our mission statement to provide care and support to our neighbors and the beliefs and principles outlined in this ministry statement. It is through the care we provide, and the way in which we provide it, that CrossOver honors God in a way that defines our past, influences the present, and sustains our future.

About the CrossOver Ryan White and STD Prevention Programs “TIPS” (Treatment, Intervention, Prevention, and Services)

Since 1999, CrossOver has offered diagnostic testing, medical and nursing care, prescription assistance, case management, substance abuse and mental health counseling, transportation assistance, and prevention education for HIV/AIDS clients. CrossOver partners with the Virginia Department of Health (VDH) to offer services such as; the Ryan White Program, STD Community Testing, Rapid Start for HIV/AIDS treatment, and Virginia Medical Assistant Program (VA-MAP) medication pick-up site.

Position Summary
The Ryan White and STD Prevention Program Manager (TIPS Program Manager) position primarily executes VDH contracts for the Ryan White B Program; Rapid Start Program; VA-MAP Program, and Confidential Testing Service (CTS) Program. The TIPS Program Manager supervises a team of Medical and Non-Medical Case Managers. Together, the TIPS team works closely with other CrossOver departments including Clinicians, Nursing, Pharmacy, Mental Health, Social Work, Dental, and Administration; with the goal of providing excellent care and services to individuals in our community with HIV/AIDS, and other STD health issues.

Key Responsibilities of Position

• Manage the VDH Ryan White, STD Testing, and Rapid Start program contracts, including but not limited to:

o Work with Administration to create and review program budgets and workplans.

o Conduct and submit reports to VDH quarterly and yearly; Sub-Recipient report, Quality Improvement report, monthly CDR report, annual HRSA Data Report, and yearly Quality Management report.

o Submit all completed reports/forms/documents to VDH in a timely manner.

o Organize and complete VDH site visits, audits, and peer reviews.

o Collaborate with CrossOver’s Outcomes Data Analyst to discuss and review program data as needed. Cross-reference data in eCW, Provide, and Other Reports to ensure accurate data is being reported to VDH and HRSA.

o Develop and implement procedures and processes to improve workflow and ensure contract compliance.

o Maintain up-to-date policy and procedure manuals and training guides for the TIPS team.

· Ensure PREP patients are enrolled in Patient Assistance Programs.

• Supervise and manage the TIPS Case Managers.

• Collaborate with CrossOver departments to ensure TIPS program services and Tele-dentistry services are implemented efficiently and effectively.

• Train CrossOver staff members about the TIPS programs, procedures and protocols.

• Coordinate with the Medications Program Manager to ensure VA-MAP medication pick-up program operates efficiently.

• Coordinate with the Nurse Manager and team to ensure the STD testing programs operate efficiently.

• Conduct monthly meetings with program service categories and team.

• Facilitate monthly TIPS Leadership Team meetings.

• Foster partnerships with community organizations and partners, including but not limited to:

o Attend and represent CrossOver at VDH and community partner conferences and summits.

o Develop outreach strategies to promote CrossOver’s HIV and STD treatment and prevention services in the community.

• Organize and maintain all MOAs with other RW agencies.

• Manage departmental purchases of supplies and services.

• Collaborate with Development on patient materials and social media postings.

Skills, Knowledge, and Abilities:

• Ability to develop working relationships with VDH, other Ryan White agencies, non-profit clinics, and other community organizations.

• Ability to supervise and train staff and volunteers; including organizing, prioritizing, and scheduling work assignments.

• Ability to maintain quality and safe workspace and environments.

• Ability to communicate information to staff, patients, and the general public.

• Work with a diverse group of people.

• Strong interpersonal and clear written and verbal communication skills.

• Strong computer skills.

Required Qualifications:

• At least three years’ experience working in a Ryan White or other federally funded benefit

Program and community resources.

• At least two years of experience supervising staff.

• Experience working with people and organizations from diverse backgrounds.

• Ability to interpret, adapt, and apply written guidelines and procedures to standard work practices

• Familiar with Drug Assistance Programs, Medicaid, Medicare, ACA, employer-sponsored health insurance, and HIPAA confidentiality requirements.

• Experience maintaining detailed records and preparing progress reports.

• Strong interpersonal skills with team members, clients, and partner agencies; ability to communicate effectively with low-income populations.

• Bilingual in Spanish/English

• Knowledge of Outlook, Microsoft Word, Excel, and PowerPoint

• Bachelors’ degree in Social Work, Psychology, or related field.

How to apply: Apply through CrossOver really site -https://www.really.com/cmp/Crossover-Healthcare-Ministry. No phone calls, please. Interviews will start upon receipt of resumes.

CrossOver is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other characteristic protected by law. CrossOver is committed to welcoming all. From our physical spaces to our expressions of faith and awareness of difference, we work to provide healthcare that welcomes all.

www.crossoverministry.org

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you familiar with Drug Assistance Programs, Medicaid, Medicare, ACA, employer-sponsored health insurance, and HIPPA confidentiality requirements?
• How long have you worked with the Ryan White Part B Programs, STD/STI intervention Programs, and community resources?

Education:

• Bachelor's (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $26 - $28