What are the responsibilities and job description for the Automotive Service Administrative Assistant position at Crossroads Automotive Group?
Job Details
Job Location: Crossroads Nissan of Wake Forest - Wake Forest, NC
Position Type: Full Time
Salary Range: Undisclosed
Description
At Crossroads Nissan of Wake Forest, providing truly exceptional customer experiences is our top priority! As a part of our team as a Service Administrative Assistant, you will be one of our valued band ambassadors responsible for nurturing existing customer relationships, while creating new relationships to help grow our service department!
- Represent the dealership with pride and enthusiasm, greeting all customers that walk in the door
- Provide essential administrative and clerical support tasks to the service department
- Answer incoming calls to schedule service appointments, answer customer questions or direct calls to the appropriate department
- Act as a back up to the main receptionist on a multi-line phone system, and assist with other duties deemed by management.
- Conduct outbound calls, emails and text messages to include but not limited to: following up with customers on their appointments, declined services, missed appointments, anticipated service needs, manifest list, special order parts and special offers from the dealership
- Manage online appointments and service lead requests
- Meet or exceed monthly service appointment, and KPI goals
- Assist in some accounting duties such as the daily bank deposits
- Prepare documents for scanning
Qualifications
- 2 years of customer service experience is required
- 1 year of automotive dealership experience is preferred
- This position requires day/evening and Saturday flexibility
- Strong written and verbal communication skills
- Ability to handle customer issues timely and effectively
- Knowledge of service, repair and maintenance is a plus!
- Computer proficiency with Microsoft Office Suite and Google Suite is required
- Familiarity with dealership software such as Reynolds, myKaarma, and CDK is a plus!
- Must be able to successfully pass background check, pre-employment drug screen and MVR check
