What are the responsibilities and job description for the Engagement Director position at Crossroads Church?
Location: Cincinnati, OH (Crossroads East Side)
Status: Full-time
Reports to: Executive Director
About Crossroads
Crossroads Church is a growing multi-site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren’t located near one of our physical sites.
We believe the story of Jesus' redemption is the greatest story ever told, and that's why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.
Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors.
Role Description – Engagement Director:
Job Summary: The Engagement Director is responsible for leading the team of people that create warm and welcoming environments where seekers can connect with our community. Their aim is to make our church the easiest church to belong to by guiding the volunteering and community groups' cultures within Crossroads. The Engagement Director builds a bridge from the weekend experience into personal life change and seeks to move people into spaces where they can be known and grow.
Duties and Responsibilities:
Status: Full-time
Reports to: Executive Director
About Crossroads
Crossroads Church is a growing multi-site, interdenominational church. Our sites are currently located in Ohio and Kentucky, with plans to expand to additional cities. We also have an online presence that serves thousands of people who aren’t located near one of our physical sites.
We believe the story of Jesus' redemption is the greatest story ever told, and that's why we embrace creativity, adventure, authenticity, and tenacity to share this story with the world.
Our desire is to model our staff and church community after the church in Revelation, where people of all nations, tribes, and tongues are worshiping and working together. We’re not there yet, but it’s what we’re working toward with every hire and every person who walks through our doors.
Role Description – Engagement Director:
Job Summary: The Engagement Director is responsible for leading the team of people that create warm and welcoming environments where seekers can connect with our community. Their aim is to make our church the easiest church to belong to by guiding the volunteering and community groups' cultures within Crossroads. The Engagement Director builds a bridge from the weekend experience into personal life change and seeks to move people into spaces where they can be known and grow.
Duties and Responsibilities:
- People developer: Develop and nurture your leaders and encourage volunteers that foster growth for the leaders and their teams.
- Focus on customization for each person: Manages the engagement or new profile list to engage with each new sign-up within 1 week, offering to meet in-person and beginning a guiding relationship to get them into community.
- Drives excellent onboarding experiences and multiplication: Owns consistent execution of greeting and assisting new guests in having a great first experience to whatever their needs may be. Train, recruit and succession planning for volunteers.
- Designs and hosts large events: Able to throw a great party/event and/or weekend experiences that foster connection and relationships; Connect and Social Events. Contributes to the execution of additional events outside of the weekend that help connect new community (i.e. Movies Nights, Volunteer Celebrations, etc.).
- Culture builder: Helps build an invigorating Volunteer Culture.
- Contagious inviter: Continuously building the teams of Engagement by inviting and welcoming new members to the team and casting vision for how serving helps in growing attendees into connected and growing Christ Followers.
- Collector of all leads to help people get connected: Baptisms, Connect Events, Social Events, Volunteering, Camps, GOTrips, ‘I Said Yes to Jesus’, etc. Follows up and mobilizes to engage in one or more of the seven proven practices.
- Prioritizes a fresh approach: Approach the work through the lens of “what does love feel like on the weekend for someone new or a seeker?” Benchmark other like (secular) organizations that welcome large numbers effectively into their spaces.
- Advocates for engagement across initiatives: Ensure and train all site ministry teammates are following the engagement guidelines. As well ensuring each site event has onramps for people to get engaged (ex. Offering QR code, Tent, Cards, etc.) as a way for people to get plugged into our church.
Teams this person would own:
Leaders of teams for which you have responsibility (Welcome Center Atrium Team, Connect Event Connectors, Connect Event Hosts, Events & Projects Team, Follow-Up Team, and Volunteer 101 Facilitators) will major in reproduction and be the most loved, deeply cared for, highly capable and functioning of any ministry.
Experience / Skills Requirements:
- Cast vision to volunteers so they understand how performing the task fits into the bigger Crossroads vision.
- Develop authentic ongoing relationships with leaders and volunteers of ministry teams and their administrative teams.
- Work collaboratively with all ministries and site teams.
- Excellent oral and written communications skills.
- Ability to manage a large budget.
- Self-motivated and able to manage multiple tasks.
- Organized, disciplined with priorities, meticulous attention to detail.
Critical Qualities:
- A connector of people personally; known for being the person everyone knows.
- Takes initiative to understand departmental objectives, adapts to a fluid environment, and proactively solves problems.
- Willing to take direction, humble and positive, mature judgment and winsome personality.
- Disciplined with priorities.
- Willing to fully integrate into the Crossroads community at large.
- Performs independently and excellently without close supervision.
- Authentic. Communicates clearly, directly and honestly, even under stress, and does so with a sustained positive attitude and demeanor.
- Possesses a strong ethic of servant leadership and a passion for shared team goals.
- Must commit to expectations in the Crossroads’ I Promise document.
Physical Requirements:
- Performs effectively under pressure, and against strict time constraints.
- Must be willing to work Sunday through Thursday and some outside hours as well as work in the public.
- Must be able to walk up to 5 miles, standing, climbing, lifting, pulling, and/or pushing, carrying, reaching, and stooping as duties required.
- Must be able to lift up 25 to 50 lbs.
