What are the responsibilities and job description for the Customer Service Representative position at Crossroads Courier?
Crossroads Courier is looking for a Customer Service Representative to join our team! The purpose of this role is to provide superior customer service whilst supporting our courier drivers in order to help facilitate the on-time delivery of all items to our customers using all resources available.
Schedule:
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Full Time
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Monday through Friday, 9am to 6pm
- Fully Onsite
Responsibilities:
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Answers phones, routes calls, and inputs orders
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Fielding customer emails, inputting orders, responding to or routing emails
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Provides logistical and operational support to contractors
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Delivers excellent customer service to all internal and external customers
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Communicates to scheduled service customers who have backup drivers assigned to routes
- Completes regularly scheduled reports as needed
Pay:
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$20-22/hr
- Biweekly
Qualifications:
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High School or Equivalent
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At least 2 years of professional experience in a time-critical environment
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Strong analytical skills, with the ability to identify and resolve issues as they arise
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High attention to detail
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Capacity to make decisions in a high stress environment
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Ability to multi-task and prioritize competing demands multiple times throughout the day
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Thrives in fast-paced work environment
- Proficiency in Microsoft Office Suite
Benefits and Incentives:
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Opportunity for growth
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Medical, Dental, and Vision
- 401k
Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.
N/A
Salary : $20 - $22
