Case Manager

Organization: Crossroads Crisis Center

Position Type: Part-Time

Salary Range: $25,740 – $32,760

About Us:

Crossroads Crisis Center is committed to empowering survivors and ending the cycle of domestic violence in our community. Our team is dedicated to upholding the mission of Crossroads Crisis Center by enhancing safety for survivors of domestic violence and their children by educating, advocating, and empowering individuals. Through our leadership and expertise, we strive to engage our community in promoting no tolerance of domestic violence.

It is the responsibility of every Crossroads employee to uphold the vision and purpose of the agency while implementing the mission. This position is responsible for conducting professionally in all Crossroads interactions. Provide an efficient, orderly process in maintaining paper and electronic filing of documents, procedures, policies, etc. Maintaining confidentiality of all survivors and agency business at all times and contributing to the organization and program’s innovations, enhancements, and initiatives.

Expectation

It is the expectation that all employees will communicate ethically and engage in providing excellent victim service and work to further their personal capacity to foster an environment of cultural inclusivity. Respond compassionately to each survivor with personalized, inclusive, equitable, anti-racist, anti-oppressive, and accessible services. Work towards receiving or maintaining a registered advocate status with the Ohio Advocate Network by completing training sessions relating to this position.

Reports To

This position reports to Crossroads Court & Safe Exchange Director.

Working Conditions

This position will have contact with survivors who are experiencing trauma and crisis situations both past and present. You may periodically be exposed to cleaning and paint chemicals and be required to lift office supplies or donated items up to 25 pounds.

Job Description

Position Overview:

We are seeking a dependable, compassionate team player to join our agency as a part-time Case Manager. The Case Manager will play a crucial role in supporting families affected by domestic violence. This position operates at the Safe Exchange Center assisting survivors and their children by facilitating custody exchanges and necessary communication between both parties while ensuring a safe and welcoming environment for the families we serve. This position provides additional assistance to survivors by providing domestic violence education, ongoing safety planning, and more. This position is also responsible for community development and collaborations, program outcome management, and assisting with collaboration meetings.

Responsibilities

· Responsible for the oversight of Crossroads Safe Exchange Program services.

· Facilitate and assist with safe custody exchanges between parties, ensuring safety and adherence to program guidelines.

· Conduct intakes and assessments with new clients, gathering relevant information to ensure program eligibility and needs.

· Provide and oversee services and client interactions according to the Trauma-Informed Care Approach

· Maintain cleanliness and organization of the facility, ensuring a welcoming and safe environment

· Complete and maintain accurate documentation of services provided, including intake forms, case notes, and client data

· Provide resources and referrals to meet client needs, including legal, safety, and financial assistance.

· Monitor and de-escalate potential conflicts during custody exchanges, using trauma-informed care techniques.

· Collaborate with community partners to enhance client access to additional support services.

· Assist with donations and facility organization as needed

· Answer the crisis hotline and respond to HelpChat as necessary.

· Demonstrates regular and predictable attendance.

· Assist in community awareness and fundraising events, serving on community meetings and collaborations as requested.

· Uphold Crossroads policies and procedures as well as the Code of Professional Ethics for Victim Service Providers

· Perform any other related duties assigned by the Program Director in order to promote and ensure the effective and efficient operation of the organization.

· All Crossroads positions are dependent on funding

Qualifications:

• Associate’s degree in social work or a related field, or equivalent experience in advocacy
• Strong organization, interpersonal, communication, and time management skills
• Proficiency in Microsoft Office
• Ability to maintain confidentiality and work with a diverse population
• Knowledge of domestic violence and trauma informed care preferred

Benefits:

• Public loan forgiveness
• Holidays off
• PTO after 1 year
• Prorated vacation time
• Life insurance
• Retirement

To Apply:

Interested candidates should submit a resume, cover letter, and three professional references to Alexis Butler at abutler@crossroadscrisiscenter.com. Please include “PT Case Manager Application” in the subject line.

OR submit your resume, cover letter, and references to Trent.Wise@jfs.ohio.gov with CCC - Case Manager” in the subject line.

Note: Due to the sensitive nature of the work, all employees are required to undergo a thorough background check.

Job Type: Part-time

Pay: $25,740.00 - $32,760.00 per year

Benefits:

• Life insurance
• Paid time off

Ability to Commute:

• Lima, OH 45801 (Required)

Ability to Relocate:

• Lima, OH 45801: Relocate before starting work (Required)

Work Location: In person

Salary : $25,740 - $32,760