What are the responsibilities and job description for the PATIENT CALL SPECIALIST position at Crossroads Health?
Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and families. As a leader in the behavioral health field, we offer a vast array of programs and services that evaluate, educate, strengthen and support thousands of children, adults and their families each year.
Our Front Office Team is currently seeking an outgoing, customer service-oriented Call Center Specialist. This ever-important Call Center Specialist will be a key position in the call center answering incoming calls and scheduling clients for appointments following Crossroads Health express scheduling, and / or transferring to the proper channels.
More specifically, primary duties for this position include :
- Schedule client appointments according to organizational established protocols.
- Answer and direct calls to appropriate department or staff.
- Making sure client profiles are up to date and accurate, asking probing questions to make sure the calls are cohesive, and that clients' needs are satisfied in one call.
- Transferring clients to providers or front office when dealing with escalated issues.
- Maintaining and operating all office equipment
- Performing word processing, data entry, and filing according to standards.
- Learning electronic health record in order to check clients in, schedule, etc.
- Completing assigned work in a timely, accurate and comprehensive manner.
Primary Requirements for this role :
Physical Demands include :
EOE Statement : We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
