What are the responsibilities and job description for the Clinical Manager - Home Health position at Crossroads Home Health and Hospice?
Job Description
Job Description
Job Title : Clinical Manager – Home Health
Reports To :
Senior Clinical Director
Job Summary :
The Clinical Manager is a vital member of the agency's clinical leadership team, overseeing the field team's daily operations and enhancing the patient experience. This role ensures the effective implementation of clinical plans and best practices, enabling the field team to deliver high-quality patient care. The Clinical Manager is dedicated to fostering a supportive environment that enhances employee satisfaction and patient outcomes.
Key Responsibilities :
Drive Quality Patient Care and Experience :
Ensure 100% of the field team is knowledgeable about and adheres to the iOS process.
Review and authorize or deny schedule requests outside of Care Insight recommendations based on patient needs.
Collaborate with the Senior Clinical Director to achieve agency targets, including reducing past-due cases and achieving timely billing and positive patient feedback.
Support and Manage Field Team :
Educate team members on coverage areas, scheduling, productivity expectations, and charting policies.
Conduct ride-alongs at least once a year and ensure team members complete semi-annual self-reviews.
Maintain a consistent presence in communication platforms, responding promptly to team members.
Address and promptly resolve any inquiries, complaints, or requests from patients and families.
Coordinate orientation and training for new field team members.
Lead case conferences and deliver focused educational topics as directed.
Implement Clinical Plans and Strategies :
Ensure clinical operations align with agency policies, procedures, and recognized best practices.
Facilitate effective integration with the Impact Service Center, including iOS.
Maintain a clear and functional staffing plan to meet patient needs.
Support Quality Assurance and Performance Improvement (QAPI) initiatives.
Participate in Clinical Leadership Team :
Collaborate with the Senior Clinical Director and Senior Executive Director to meet the needs of patients and the field team, fostering a unified environment.
Work closely with Schedulers and Office Administrators to streamline operations.
Encourage a 70% or greater participation rate in the tri-annual team member experience survey.
Ensure that the agency consistently meets team member experience score commitments.
Recognize and celebrate team members' achievements, including active involvement in Ripple Awards.
Qualifications :
Proven experience in a clinical leadership role within home health care or a related field.
Strong understanding of home health care regulations, policies, and best practices.
Excellent communication and interpersonal skills, fostering a collaborative team environment.
Ability to manage multiple priorities while ensuring quality care and compliance.
Commitment to continuous improvement and professional development.
Key Competencies :
Team Orientation : Focus on collective goals and objectives, promoting a culture of collaboration.
Service Orientation : Strive to help others and find fulfillment in the service provided through daily work.
Results-Driven : Relentless pursuit of exceptional results to maximize positive impact on patients and team members.
Mission :
Inspire the best in people, situations, and communities with every interaction.
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