What are the responsibilities and job description for the TEAM LEADER position at Crossroads Pet Resort?
We are seeking a seasoned Team Lead to join our busy dog daycare/boarding/grooming and training team! In this dual-role you will be responsible for the overall care and well-being of the animals and the supervision of the kennel staff at our facility. In addition, you will assist the General Manager with day-to-day responsibilities for the business, including overseeing client service staff, as needed. This role requires a dynamic, organized and dedicated person with excellent written and verbal communication skills and a focus on professionalism, quality and safety. If you have animal care experience, love animals and leading people, this may be the role for you!
Responsibilities:
- Oversee & supervise general health and safety of the animals.
- Supervise kennel personnel and oversee general animal care tasks such as water and feeding, recreation, housing and grooming.
- Maintain up-to-date records of animal feedings, treatments, and other related information as needed to ensure animals are healthy and happy during their stay with us.
- Follow feeding and medication instructions and provide close oversight of kennel staff who assist with these tasks.
- Engage in play activities and exercise with the animals; group like-tempered animals together and rotate animals to ensure sufficient recreation time.
- Maintain a clean and healthy facility; ensure runs, kennels and play yards are maintained in a clean and sanitary manner at all times.
- Ensure run card information is accurate for each animal and run cards are properly posted as per policy.
- Ensure animals are housed in properly sized runs/kennels.
- Monitor external temperature and manage animals per stated policies on temperature exceedances (hot and cold).
- Maintain proper signage in and around the facility, per policies and procedures.
- Work with staff to stay up-to-date on standard operating procedures (SOPs) and ensure said procedures are followed.
- Update SOPs as needed and provide documented training to staff when SOPs have been revised or new procedures are implemented.
- Schedule appropriate kennel staffing based upon daily capacity numbers and work with the GM to monitor payroll costs for the kennel.
- Schedule kennel staff to ensure proper coverage while employees are on their routine or meal breaks
- Conduct employee meetings and work with the GM regarding employee performance reviews - provide employee feedback on a routine basis.
- Assist with oversight of client service staff to ensure proper coverage of the front desk, phones and in-person clients
- Interface with trainers, groomers and front end staff about intakes, go-homes, training dog schedules, grooming needs and client-specific requests. Ensure the entire team is ‘on the same page’ on a daily basis.
- Interface with the GM and owner as needed to communicate issues, provide feedback and propose ideas for improvement.
- Be responsible for other tasks as assigned by the GM.
Qualifications:
- Minimum 3 years previous experience in animal care - leadership roles are preferred, but dedication, a focus on quality and safety, an ability to retain information and a willingness to engage with and train others, and implement required standard operating procedures, is a must.
- Strong communication skills and willingness to work as a part of a team; the Team Lead is a working role!
- Passion to help and treat animals
- Ability to work outdoors in all weather conditions
- Ability to interact with animals in a calm, non-threatening manner
- Ability to thrive in a fast-paced, think-on-your-feet environment
- Ability to implement and follow SOPs and policies and ensure team members are also following them
- Ability to motivate staff and hold staff accountable for daily tasks
- Ability to provide feedback on performance and to receive feedback
Salary : $16 - $25
