What are the responsibilities and job description for the CASE MANAGER position at Crossroads Programs?
Position Title : Case Manager
FLSA : Exempt
Qualifications :
BSW or BA, BS, in Human Services, Psychology, Sociology or related fields of study
At least three years of experience working with at risk youth.
Preferred Qualifications :
Experience in case management within a behavioral health setting
Experience in working closely with a clinical / multi-disciplinary team
Ideal candidate is :
Eager to learn and grow
Intrinsically motivated
Non-judgmental / accepting
Value-based
Nurturing and Supportive
Team-oriented
Core Competencies :
Demonstrates respect, cooperation, consideration, and tact
Demonstrates empathy and compassion towards youth and families
Excellent organizational and time management skills
Highly effective communication and documentation skills
Effective Engagement and Rapport-Building skills
Keen observation & interpretation of verbal / non-verbal communication cues
Versed in trauma-informed care models, Nurtured Heart Approach and Six Core Strategies
Summary of Essential Duties : To advance ethical practice and professionalism while supporting protection emotional stability and healthy childhood development through service coordination, linkage, advocacy, etc.
Compile all relevant information and documentation pertaining to youth
Participate in service coordination on behalf of youth and families, under supervision of the MDT and / or licensed therapist
Work in tandem with the licensed therapist, youth, family / guardian and all other members of the MDT providing care coordination input in the development of individual service plans, treatment plans and IMDS tools
Serve as School, Community, and Ancillary liaison.
Represent the youth and family on the agency's behalf as it relates to screening, placement, court
appearances, etc.
Remain in consistent contact with all members of the youths MDT (internal / inhouse and external)
Provide youth-centered advocacy
Provide referral and linkage to ancillary and or specialized treatment services and interventions
Routinely conduct school, home, and ancillary visits
Schedule and attend special appointments (medical, allied, etc.)
Responsible for correspondence on behalf of the youth and family-treatment team meeting invitations, as well as monthly / quarterly plan dissemination to members of the MDT
Responsible for youth file management
Participate in treatment conferences, individual educational plan, child family team, emergency review meeting etc.
Actively participants in, MDT, House Rounds, Clinical Rounds and Record Reviews
Responsible for PerformCare authorization status and ensuring Medicaid coverage eligibility
To document accurately and effectively all clinical services provided.
Documents all weekly contacts on behalf of youth and family
Documents using clear, concise language that accurately represents case management efforts-service linkage and coordination.
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