Medical Respite Support Staff

Description

Position: Medical Respite Support Staff

Reports To:  Front Desk Supervisor 

Purpose of Position: Oversees daily operation of 9 bed respite program. Engages Medical Respite clients to orient them to the program and ensures a safe and supportive environment is maintained for all participants. Coordinates support services and access to all internal and external resources.  In collaboration with clients and Hospital staff provide planning for transition/discharge from respite. Provides support to the operations of the Front Desk staff on shift to ensure that environment is safe, respectful and trauma informed. 

Full-time

Monday-Friday 11am-7pm

Duties and Responsibilities: 

• Advocates for the mission of the organization and promotes and upholds the agency’s values. 
• Delivers service with safety, respect and effectiveness. 
• Provides program orientation for new participants including program expectations and guidelines. 
• Conduct thorough assessments with new clients, ensuring all necessary documentation is completed and accurately entered into the database.   
• Oversee and manage daily Respite operations including meal delivery and quality, cleanliness of the rooms and that adequate supplies are accessible.  
• Conduct daily check-ins with clients to address concerns and ensure compliance with program expectations and maintain detailed records of client interactions, services provided, and other relevant information. 
• Respond to and provide timely communication related to program operations, client issues and incidents with partner organization, front desk and supervisors.  
• Assist with discharge planning, coordinating with clients, case managers, and other stakeholders to ensure a smooth transition. 
• Coordinate daily and weekly laundry services, ensuring timely and fair access for clients. 
• Manage client belongings in accordance with Medical Respite policies. 
• Act as a liaison between clients and other staff, promoting open communication and addressing client concerns. 
• Collaborate with case managers, healthcare providers, and other team members to support client care plans. 
• Support additional Medical Respite activities and responsibilities as needed to maintain operations and meet client needs. 
• Provides backup coverage for reception staff as needed. 

Requirements

Education and Experience: 

• Associate degree and/or certificate in the Human Services field. Equivalent experience working with disempowered and oppressed populations may be considered in lieu of degree / certificate. 
• At least 1 year of experience in Human Services field such as advocacy or case management. 

Knowledge, Skills and Abilities: 

• Excellent interpersonal and communication skills. 
• Strong organizational and time-management abilities. 
• Capacity to handle sensitive and confidential information appropriately. 
• Ability to remain calm and professional in high-stress situations. 
• Excellent engagement and assessment skills 
• Ability to communicate effectively and be a team player. 
• Strong problem-solving skills 
• Ability to take and supply constructive feedback. 
• Must successfully complete Non-Violent Crisis Intervention training within 3 months of hire. Show willingness to learn Motivational Interviewing and Trauma Informed Care techniques and employ them. 
• Strong professional boundaries.
• Proficient with Microsoft Office (Word, Excel Outlook, etc.) and data entry etc.? 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening. 
• Work environment: An environment of high stress and fast pace. The noise level is often moderate to loud. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery. 

Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/ 

Salary : $19