What are the responsibilities and job description for the 211 Appointment Scheduler position at Crossroads Staffing?
Job Description
Will handle 211 calls to provide community member with various resources, more specifically in scheduling appointments for tax support. In addition to scheduling appointments, you will assess contact needs, search online database for organizations that are capable of meeting those needs, provide contacts with referrals to multiple organizations and thoroughly document each contact. Extended hours as needed in times of disaster in any county served. Skills Required
HS Diploma or GED. Bilingual in Spanish, Mandarin, Vietnamese. 2 yrs of customer service or call center exp. Strong communication skills. Skills Preferred
Prior exp in a contact center preferred. Familiarity with social service delivery systems preferred.
Salary : $17 - $18
