Operations Director

Description

The Crossroads YMCA is looking for a dynamic Operations Director! This is more than just a job—it’s an opportunity to create a lasting impact on the community.

Why You’ll Love This Role:

Lead daily operations
Build and inspire a high-performing team
Make a difference by serving and strengthening the Shelby community
Grow your career with an organization that invests in YOU

POSITION SUMMARY: The Operations Director is responsible for overseeing the administration of key YMCA programs and services, including membership, healthy living, athletic programs, youth development, and aquatics. This role ensures effective staff development, risk management, customer service delivery, and budget management. The Operations Director collaborates with community agencies to meet the needs of members and program participants, while upholding the YMCA's mission and values.

ESSENTIAL FUNCTIONS:

1. Build and maintain strong relationships with community agencies to support YMCA’s mission and enhance brand presence.
2. Oversee marketing efforts to communicate program benefits and keep the community informed.
3. Assist with the Annual Campaign to meet fundraising goals that support YMCA programs and services.
4. Implement relationship-driven strategies to improve member engagement, retention, and growth.
5. Enhance the quality and innovation of programs, ensuring inclusive access for all.
6. Lead recruitment, training, professional development, and succession planning for staff to ensure a high-performing team.
7. Directly supervise staff, conducting performance reviews and ensuring goals are met.
8. Facilitates the development of the annual budget under the guidance of supervisors and association leadership, recommending adjustments as necessary to maintain financial stability.
9. Stay informed about program trends and evaluate program effectiveness, implementing improvements as needed.
10. Ensure implementation of safety protocols and risk management strategies for safe facilities and programs.
11. Addresses gaps in safety and maintenance of high-quality facilities, grounds, and equipment.
12. Ensure adherence to organizational policies, including financial, People & Culture, and program policies.
13. Undertakes additional responsibilities as required to support organization goals and objectives.

QUALIFICATIONS:

1. Bachelor’s degree in related field is required.
2. Three or more years of management experience, preferably in a YMCA or other nonprofit agency.
3. Proven ability to manage diverse operations, including staff supervision, budget development, marketing, and program management.
4. Relate effectively to diverse groups of people from all social and economic segments of the community.
5. Strong skills in human relations, fiscal management, program oversight, and staff development.

YMCA COMPETENCIES (Multi Team Leader):

The National YMCA Mission:

“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”

Mission Advancement: Reinforces the Ys values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.

Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaboration based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.

Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies, and financial controls. Assigns clear accountability and ensures continuous improvement.

Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• • Visual, auditory, and verbal abilities to communicate effectively with staff, members, and community partners.
• The role involves extensive computer use and regular communication via computer, phone, or smart device.
  • High level of alertness, concentration, and initiative required to manage operations and ensure a smooth environment.
  • Ability to lift up to 50 lbs. and remain on feet for extended periods, with occasional bending, stooping, and walking.
  • Must be able to sit or stand for long durations as needed.
  • Maintain a professional and polished appearance at all times, reflecting the organization’s values.

Qualifications