What are the responsibilities and job description for the Front Office Manager position at Crotonville Hotel & Conference Center?
About Us :
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description :
A Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors.
248 well appointed guestrooms
Over 70K square feet of state of the art meeting & event space
Three food & beverage outlets
62 acres of trails, expansive fitness center, basketball, team-building, volleyball and your imagination
Overview :
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team :
- Supporting, training, and supervising front office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Managing the departmental budget.
- Updating files and records.
- Enforcing all cash-handling and credit procedures.
- Oversee guest room reservations.
- Oversee and manage PMS system
- Manage the checkin and check out procedures as needed.
- Manage the transportation for the guests and facility as needed. Other duties as assigned.
The Front Office Manager will assure guest service standards are being applied consistently and that all conference center and department policies and procedures are followed and adhered to.
Qualifications :
Compensation Range :
The compensation for this position is $65,000.00 / Yr. - $75,000.00 / Yr. based on qualifications and experience.
Salary : $65,000 - $75,000
