Practice Administrator: Crouse Medical Practice

Why Crouse Medical Practice?

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

Here’s what we offer:

• Monday-Friday work week with no mandatory overtime
• Supportive team environment
• Competitive starting rates based on experience
• Annual salary increases
• Opportunities for professional growth & stability within a fast-growing Medical Practice
• Longevity and consistency of management
• Tuition reimbursement program
• Employee referral program
• Affiliation with Crouse Hospital

Other benefits include: Generous Health/Dental/Vision & Life insurance, Flexible spending account or Health savings account – available first of the month following your date of hire, Employee assistance program,15 days of paid time-off within first year of employment, 7 paid holidays annually, and a 401k with 4% employer match.

Position Overview:
Responsible for all day-to-day operations and activities of the Medical Practice, specifically for a speciality serivice line.  Plans, develops, organizes, monitors and manages all protocols and activities to improve patient access and care.  Ensures efficient utilization of all resources.  Provides leadership, supervision and motivation of all staff.  Works collaboratively with all staff to assist the patient and facilitate successful interaction within the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Responsibilities:

• Greet, receive and handle patients in a courteous, professional manner.
• Promote favorable patient relations while maintaining patient confidentiality at all times.
• Develop and conduct programs for enhancing patient relations.
• Coordinate office and hospital activities
• Provide for adequate office staff
• Retaining quality of work
• Maintain the quality of patient care
• Perform other group-related projects and duties, as necessary
• Supports customer satisfaction and business activities of company by performing a full spectrum of billing and collection-related activities.  Uses the full spectrum of Protected Health Information (PHI) as necessary to accomplish billing and collection activities.  Discloses PHI as necessary according to company policy.
• Ensures compliance with all regulatory agencies governing healthcare delivery and the rules of accrediting bodies.  Attends company-sponsored training sessions on Compliance, HIPAA, and OSHA as required.
• Patient Care Environment: Demonstrates appropriate knowledge and expectations related to emergency procedures to implement in the event of a medical emergency, violence, fire, disaster or severe weather.
• This individual is expected to assist in meeting the goals set forth by the Executive Director.  This will include other duties as assigned by members of the management staff.

Qualifications:

• Required Qualifications:
  • Associates Degree in Health Care Science, Business Administration or equivalent.
  • Current Basic Life Support Certification.
  • Minimum of 5 years’ experience in an ambulatory/clinic setting.
  • Minimum of 5 years’ supervisory experience.
  • Demonstrated experience with systems, process and workflow.
  • Proven excellent interpersonal and communication skills.
• Desirable Qualifications:
  • Current NYS Licensure as a Registered Nurse or Licensed Practical Nurse.
  • Bachelor’s degree in Nursing, Health Care Science, Business Administrator or equivalent.
  • Demonstrated competence in interpersonal and intra-professional relations.
  • Demonstrated competence in acute care patient management/organization.
  • Demonstrated commitment to collaboration with physicians to individualize and enhance patient care.
  • Experience in a physician's office.

Salary Range: $70,000 - $105,000