What are the responsibilities and job description for the Lending/Member Service Representative position at Crow Wing Power Credit Union?
Lending/Member Service Representative
Crow Wing Power Credit Union is looking for a friendly and outgoing Member Service Representative. This position will successfully serve the financial needs of our members. We are currently looking for a reliable and outgoing individual to provide a fundamental role in achieving member satisfaction. The primary responsibilities of this position include origination, processing and servicing of loans and assisting members with new and existing accounts. The ability to multi-task, maintain a high level of accuracy, and customer service skills are vital to this position.
QUALIFICATIONS:
· Two (2) year minimum experience at a financial institution
· Lending experience preferred
· AA Degree preferred
· Valid driver’s license
· Good communication skills
· Team player
· Must possess the qualifications, experience, and skills deemed appropriate by Management
· Microsoft Office Suite experience
We offer an excellent benefits package and competitive salary.
Medical exam, drug test, and background checks are required.
Please send resume by October 10, 2024
Crow Wing Power Credit Union
Human Resources
hr@cwpower.com
PO Box 962
Brainerd, MN. 56401
http://www.cwpcu.org
An Equal Opportunity Employer
Position Description
Job Title: Member Service Representative
Position/FLSA Status: Full-time/Non-Exempt
Department: Loan Department
Reports to: Loan Manager
Location: 17330 State Highway 371 Brainerd MN 56401
Date Issued: November 2016
Date Revised: August 2024
Summary: The primary function of this position is to provide excellent member service in the areas of new and existing accounts; origination, processing, and servicing loans. This position requires someone friendly and outgoing with good communication skills. The ability to multi-task, with a high level of accuracy, and member satisfaction are vital to this position.
Responsibilities:
Member Service Representative I:
- Welcome members and visitors to the credit union in a professional manner
- Assist members with all credit union services and products
- Provide in-person, by-telephone, and by email member service
- Open new accounts and service existing accounts
- Interview, process, disburse and service consumer loans
- Handle phone requests for transfers of shares, share withdrawals, check requests, CD transactions, line of credit advances, and other member requests
- Promote credit union products and services based on member’s needs
- Provide information on investment alternatives to members wishing to deposit funds with the credit union
- Research accounts for deposit, withdrawal, and loan-payments discrepancies
- Assist members in balancing their accounts
- Assist member in opening individual retirement accounts
- Loan Servicing Support
- Other duties as assigned
Member Service Representative II:
- All duties assigned to MSR I
- Interview, process, disburse and service home equity loans
- Assist in training new MSR personnel
Member Service Representative III:
- All duties assigned to MSR I and MSR II
- Interview, process, disburse, and service secondary market mortgage loans
Knowledge, Skills, and Abilities
- Knowledge of financial and loan origination software
- Extensive knowledge of financial institution rules and regulations
- Be able to adapt quickly to unpredictable situations
- Ability to pay close attention to detail
- Knowledge of Microsoft Office Suite and other computer related software and office equipment
- Communication skills to speak clearly, listen and get clarification, respond well to questions and participate in meetings
- Negotiation skills to resolve member disputes
- Time management skills to organize workload and meet deadlines
Education/Experience Requirements
- Two (2) year minimum experience at a financial institution
- Associates Degree preferred
Basic Requirements
- Hold a valid driver’s license in the state of Minnesota
- Occasionally be able to work evenings or weekends
- Take initiative of projects and be accountable for workload with minimal supervision
- Deal with stresses related to work events
Physical Requirements
- Withstand sitting for long periods of time while looking at a computer screen
- Occasional bending, reaching, and light lifting
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Dependent care reimbursement
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Profit sharing
- Retirement plan
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21 - $24