What are the responsibilities and job description for the IT Systems Administrator position at CrowdStrike Holdings, Inc.?
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role :
The CrowdStrike Information Technology Service Desk (ITSD) Team is looking for an IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike global team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, and problem solve in support of our internal CrowdStrike users. Additionally, they will work to enhance the ITSD Team's service delivery, systems, and operational process and procedures.
This is an opportunity to work in a dynamic, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet, all in support of providing excellent customer service.
This is an onsite position in San Antonio, TX. Working hours are 8am - 5pm (local time)
What You'll Do :
- Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers
- Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system / application configurations
- Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
- Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
- Configure new-hire systems and perform IT on-boarding for new employees
- Act as a local resource for hands-on and eyes-on assistance in the server / networking room
- Potential occasional travel to remote offices for similar projects
- Collaborate with IT Service Desk Team members and other teams' subject matter experts when working on projects or new initiatives
- Implement, improve and document new and existing policies, procedures and processes for various IT systems
- Maintain inventory and assist with asset procurement, delivery and shipping
- Provide support for A / V equipment in office conference rooms
- Assist in supporting employees in the office as necessary
- Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
What You'll Need :
Bonus Points :
LI-DL1
Benefits of Working at CrowdStrike :
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $80,000 - $130,000 per year variable / incentive compensation equity benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.
Salary : $80,000 - $130,000
