What are the responsibilities and job description for the Receptionist position at Crowley Fleck PLLP?
Our Helena, Montana office is currently seeking a full-time Receptionist.
POSITION SUMMARY:
The Receptionist works closely with attorneys and legal professionals providing general office support. The receptionist is often the first point of contact for visitors to the firm and is responsible for performing a variety of administrative and clerical support tasks to ensure efficient day-to-day operations.
The Receptionist works closely with attorneys and legal professionals providing general office support. The receptionist is often the first point of contact for visitors to the firm and is responsible for performing a variety of administrative and clerical support tasks to ensure efficient day-to-day operations.
KEY RESPONSIBILITIES:
- Answers, screens, and routes incoming phone calls.
- Greets clients, visitors, and guests.
- Determines the purpose of each person’s visit and directs or arranges escort to the appropriate location.
- Provides accurate information or redirects to the appropriate person in response to internal and external inquiries.
- Schedules conference rooms.
- Assists with maintaining the waiting area/lobby and other areas such as conference rooms.
- Operates office equipment which may include but is not limited to a multi-line telephone system, video conferencing equipment, copier, scanner, fax machine, and printer.
- May assist with clerical tasks such as handling mail, postage, parking validation, setting up conference bridges, filing, copying, scanning, faxing, word processing, running errands, and restocking supplies depending on the office needs.
- Provides administrative support to other departments as requested.
- Maintains admin lists, phone lists, and other details specific to the office.
- Responsible for tracking and storing the AED machine for the office.
KEY SKILLS:
- Strong customer service and interpersonal skills are required to communicate effectively and professionally with all levels of personnel and external clients.
- Able to maintain strict confidentiality of client and firm information.
- Able to work in collaboration within a team and independently.
- Able to learn new skills as technology evolves.
- Possesses excellent attention to detail, follows up on projects, and follows through on deliverables.
- Able to develop and apply comprehensive planning and organizing strategies to ensure tasks and projects are appropriately prioritized and resources are used effectively and efficiently.
- Able to work under tight deadlines, handle multiple detailed tasks, and anticipate when help will be needed from department members.
- Flexible and able to respond quickly and positively to shifting demands and opportunities.
- Able to effectively work in a multi-office environment and a culturally and educationally diverse environment.
- Writes clearly and informatively, edits work for spelling and grammar, adapts communication to suit needs, presents numerical data effectively, and can read and interpret written information.
- Speaks clearly and persuasively, listens and gets clarification as needed, responds well to questions, and takes a collaborative approach in group settings.
- Able to take responsibility for work activities and personal actions, follow through on commitments, acknowledge and learn from mistakes, and recognize the impact of one’s behavior on others.
- Able to independently formulate sound decisions and select an effective course of action using available information.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent.
- Minimum of one year of experience in a professional environment.
- Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
- Must be able to read, comprehend, and follow written and verbal instructions.
- Valid driver’s license.
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
PAY & BENEFITS:
The Firm offers a competitive wage and a comprehensive benefits package including:
The Firm offers a competitive wage and a comprehensive benefits package including:
- Medical, dental, and vision.
- Employer paid short and long-term disability.
- Voluntary life, accident, and critical illness.
- Flexible spending accounts.
- Vacation, sick, and personal leave.
- Paid parental leave.
- Fully vested 401(k) retirement plan with employer contributions (eligible after 1 year).
DISCLAIMER:
This job posting is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function.
This job posting is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function.
