What are the responsibilities and job description for the Carrier Sales Representative position at Crowley?
Carrier Sales Representative-(USA0003DT)
Description
We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.
By expanding and innovating our services, we have grown into a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.
SUMMARY : As a Carrier Sales Representative, you will play a pivotal role in sourcing, negotiating, and securing carriers to move freight in a timely, cost-effective, and profitable manner. This dynamic, fast-paced position involves building strong relationships with carriers, negotiating pricing, and ensuring smooth communication with our carriers. You will utilize technology and data resources to drive decisions and improve efficiency. This position offers an opportunity to contribute significantly to our land transportation operations and make a tangible impact on freight management across North America.
GENERAL RESPONSIBILITIES :
- Build and maintain relationships with carriers through calls and emails. Build strong core relationships with the trucking company's primary contacts.
- Source, negotiate, and secure carriers to move freight, ensuring timely delivery at the right price. Continuously communicate with carriers and customers to ensure seamless freight movement, including route changes, delays, and other issues.
- Utilize technology and data to drive decision-making, negotiate pricing, and improve operational efficiency.
- Track and update carrier and load information accurately in the system.
- Communicate load information and ensure issues and statuses are communicated to our commercial team.
- Ensure all documentation meets compliance standards and is accurately communicated to all stakeholders.
- Provide excellent service to both carriers and customers, ensuring a 100% customer satisfaction experience.
- Meet daily, weekly, and monthly sales goals and KPIs.
- Conduct business reviews or discovery calls with carriers as needed.
- Stay up to date with industry trends, market rates, and customer needs.
Qualifications
EDUCATION : High school diploma or equivalent required. Bachelor’s degree in business, transportation or a related field preferred.
EXPERIENCE : 1-3 years of experience in carrier sales, or logistics operations, with a focus on freight transportation.
TECHNICAL PROFICIENCY : Proficient in Microsoft Office products, including Excel, Outlook and Word.
COMPETENCIES / REQUIRED QUALIFICATIONS : Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships.Strong negotiation skills with the ability to influence, persuade, and build long-term relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences and other written materials. Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and / or international capacity. Ability to work independently and make informed decisions in a fast-paced environment. Excellent organizational, communication, and problem-solving skills. Detail-oriented with strong follow-through skills. Resilient and adaptable to changing priorities.
JOB SCOPE : Position impacts a single business unit / segment.
WORKING CONDITIONS : Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.
What We Offer :
If you're driven, competitive, and ready to take on a challenging and rewarding career in logistics, we encourage you to apply and join our team of industry professionals. Top of Form
