What are the responsibilities and job description for the IT Administrator position at CROWN ADMINISTRATORS?
About Us
Health Admins is a leading third-party administrator in the healthcare space. Our Vision is to radically improve the way individuals interact with the healthcare system. We are committed to providing innovative and efficient health care solutions to our clients, ensuring they receive the best possible care and service.
What We Are Looking For
Our ideal candidate will play a crucial role within our Technology environment, optimizing its performance, and driving continuous improvements to support our business goals and enhance our service delivery.
Every Team Member is Driven by a Commitment to Live out These Values :
Be Authentic : Be true and honest
Be Helpful : Pitch in and help
Be Innovative : Seek & embrace innovation
Be Accountable : Do what you say you are going to
Employees are expected to embrace our core values by being "A Hero in Action." These values lay the foundation for the way we engage with each other and with our clients. They form the guardrails for our decision making and approach to problem solving.
Position Summary :
The IT Administrator supports our IT infrastructure, ensuring security, efficiency, and reliability. This role involves overseeing high-level IT tasks, defining processes, providing direction to our Managed Service Provider (MSP), leading IT projects, and conducting audits and investigations.
Key Responsibilities :
- Workspace Productivity Management : Administer key productivity tools such as Google Workspace, Microsoft 365, Slack, and Zoom Enterprise across the organization. Evaluate and advise staff on best practices for organizing and sharing data among individuals and teams. Provide basic training to end-users when necessary to ensure efficient use of these tools.
- Network and Infrastructure Management : Administer the working environment for both our centralized office and remote employees. This includes configuring and maintaining network devices, ensuring network security through proactive monitoring, and implementing and administering modern SASE framework capabilities such as ZTNA, SGW, and CASB. Collaborate with relevant teams on disaster recovery planning and review established backup procedures.
- Telephony Management : Implement and administer telephony systems for both phone users and more advanced call-center configurations.
- Vendor and MSP Coordination : Define and document processes for the MSP, act as the primary contact, and ensure service alignment with organizational goals.
- IT Security and Compliance : Develop and enforce IT security policies. Conduct regular audits, ensure compliance with regulations, and manage user accounts and access rights. Ensure cloud security best practices and identity management solutions (IAM, MFA) are in place.
- End-User Support : Provide advanced technical support for hardware, software, and network issues. Audit and enforce compliance and security standards. Train staff on IT policies when required.
- Project Management and Process Improvement : Lead IT projects, coordinating with stakeholders to understand the intent and offer technical considerations. Define, improve, document, and train all IT processes within the company. Manage various payment vehicles for SaaS vendors, track cost expenditures, and monitor invoices. Document any cost increases or savings resulting from enhancements and optimizations to provide transparency and inform future decisions.
- Automation and Scripting : Utilize automation tools and scripting (e.g., PowerShell, Python) to improve operational efficiency.
Skills Required :
Experience and Education :
What We Offer
Competitive salary and benefits package
Dynamic and innovative work environment
Opportunities for professional growth and development
Remote work flexibility
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Statement
We are deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro diversity, disability, age or veteran status, or any other non-merit based or legally protected grounds. We are committed to providing reasonable accommodation to qualified individuals with disabilities in the employment application process.
