Receptionist

Front Desk Sales Associate for Crown & Raine The Front Desk Sales Associate at Crown & Raine is the heart of our client experience, creating a luxurious and welcoming atmosphere from the moment clients step through the door. As the first and last point of contact, this role combines outstanding customer service with proactive sales skills to ensure clients leave feeling pampered, valued, and eager to return. This position is crucial in driving client retention through rebooking, ensuring our clients experience the full benefits of regular head spa treatments and styling sessions. Responsibilities : Key Responsibilities :

• Client Greeting and Check-In
• Warmly welcome each client, confirm appointments, and set a calming, luxurious tone for their visit.
• Appointment Scheduling and Rebooking Management
• Skillfully manage bookings and rebook future appointments before clients leave, emphasizing the importance of regular visits to maintain optimal hair and scalp health. Encourage clients to secure their next appointment to guarantee their preferred time slots.
• Promote Services and Upsell Products
• Educate clients on Crown & Raine’s offerings, from specialized head spa treatments to premium blow dry styles, and suggest retail products to enhance their at-home care. Use a consultative approach to recommend additional services that complement their chosen treatment.
• Client Checkout and Payment Processing
• Process checkouts accurately and smoothly, offering memberships, packages, or loyalty programs that support consistent rebooking. Emphasize the value of booking in advance to ensure continuity in their self-care routine.
• Maintain Reception Area
• Keep the front desk and lobby pristine and stocked with Crown & Raine promotional materials, creating an inviting environment that reflects our brand’s luxury and elegance.
• Inventory Management
• Assist with retail inventory management, reordering, and displaying products attractively to boost retail sales.
• Build Strong Client Relationships
• Develop personal connections with clients by remembering their preferences, encouraging rebooking, and providing an experience that makes them eager to return. Qualifications :
• Customer Service Experience
• At least 1-2 years in a customer-facing role, ideally in a spa, salon, or luxury retail environment.
• Sales and Rebooking Skills
• Proven ability to effectively rebook clients and drive repeat visits by conveying the importance of regular treatments for optimal results.
• Excellent Communication Skills
• Polished verbal and written communication abilities, ensuring a professional and welcoming demeanor in all client interactions.
• Organizational Skills and Attention to Detail
• Ability to manage appointment schedules accurately, multitask efficiently, and maintain organized client records.
• Familiarity with Booking and POS Systems
• Experience with salon software or booking systems is preferred.
• Passion for Beauty, Wellness, and Customer Satisfaction
• An authentic interest in spa and salon services, with a dedication to creating a positive, memorable client experience.
• Professional Appearance and Demeanor
• Maintain a polished, professional appearance that aligns with Crown & Raine’s brand standards. Compensation : $10- $15 Per Hour
• Key Responsibilities :
• Client Greeting and Check-In
• Warmly welcome each client, confirm appointments, and set a calming, luxurious tone for their visit.
• Appointment Scheduling and Rebooking Management
• Skillfully manage bookings and rebook future appointments before clients leave, emphasizing the importance of regular visits to maintain optimal hair and scalp health. Encourage clients to secure their next appointment to guarantee their preferred time slots.
• Promote Services and Upsell Products
• Educate clients on Crown & Raine’s offerings, from specialized head spa treatments to premium blow dry styles, and suggest retail products to enhance their at-home care. Use a consultative approach to recommend additional services that complement their chosen treatment.
• Client Checkout and Payment Processing
• Process checkouts accurately and smoothly, offering memberships, packages, or loyalty programs that support consistent rebooking. Emphasize the value of booking in advance to ensure continuity in their self-care routine.
• Maintain Reception Area
• Keep the front desk and lobby pristine and stocked with Crown & Raine promotional materials, creating an inviting environment that reflects our brand’s luxury and elegance.
• Inventory Management
• Assist with retail inventory management, reordering, and displaying products attractively to boost retail sales.
• Build Strong Client Relationships
• Develop personal connections with clients by remembering their preferences, encouraging rebooking, and providing an experience that makes them eager to return.

Salary : $10 - $15