What are the responsibilities and job description for the Edge Data Center Technician I position at Crown Castle Brand?
Position Title: Edge Data Center Tech I (T2)
Company Summary:
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.
Role:
The Edge Data Center Technician role is an excellent introduction to the world of mission-critical network and facilities infrastructure. In this role, you will provide first-class support to Edge Data Center and Network customers within the 24 x 7 x 365 Network Operations Center (NOC) that serves as our front line for network, data center, and security issues. This position is responsible for responding to Edge Data Center support requests, resolving customer issues, and responding to and triaging alarms. Edge Data Center Technicians also support delivering new network services, data center customer installs, and troubleshooting. You’ll be expected to interface frequently with customers and vendors, so excellent communication and organizational abilities are paramount. The right individual for this opportunity will have a passion for technology, be a thorough planner, and be detail-oriented. The Edge Data Center Technician must be able to work well in cooperative efforts but also be driven and take initiative on tasks that require independent work.
Responsibilities
- Respond to and resolve operational issues, alarms, and maintenance of Data Center Infrastructure using BMS/NMS and Physical Inspections
- Perform report/smart hands requests for customers & on-site access and assistance to customers
- Support partner teams internally (g.Field Ops, Fiber Eng. Data Prov, Sales/Sales Eng., Physical Security and Network NOC)
- Perform layer 1 installation work for new sales orders, disconnect/decommissioning orders & cable mining
- Inspect and accept daily inbound/outbound customer and internal shipments
Expectations
- Collaborative work done in a way that balances educated decision-making with measured speed of implementation.
- Ability to continuously prioritize long-term plans with short-term urgent response needs.
- Ability to influence conversations and work through building relationships, thoughtful framing of issues, and building influence through excellent work.
- Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.
Education/Certifications
- High school diploma or equivalent
Experience/Minimum Requirements
- Familiar with Datacenter Critical Infrastructure/Environmental Systems (g.Power, Cooing, Life Safety, Monitoring/Alarming)
- Knowledge of network fundamentals including fiber optics, copper, basic protocols, and troubleshooting tools and methods
- Familiarity with computer/server hardware (RAM, CPU, Motherboard, BIOS, OS, Windows/Linux)
- Strong customer service and communication skills (written & verbal)
Organizational Relationship
Reports to: Manager, Edge Data Center
Title(s) of direct reports (if applicable):
Working Conditions: This role falls into our office work model working in your assigned office and datacenter space. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
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