Sales Enablement Specialist

Position Title: Sales Enablement Specialist (P2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Sales enablement position supporting Crown Castle's Enterprise Sales team. The ideal candidate will help design and then implement/oversee field enablement initiatives that will collectively improve seller and team success. This role will: establish a set of core metrics and reporting to be implemented and produced regularly to enhance seller and sales team productivity; engage in selling tasks such as responding to client requests for pricing, qualifying opportunities, coordinating and participating in client meetings, and submitting orders for booking; and working directly with Regional sales to identify administrative work to offload, like preparation for Quarterly Business Reviews, weekly/monthly team meetings, and customer meetings, allowing sales leaders to spend more time in the field and coach sellers.

Responsibilities

• Qualify requirements with clients (in coordination with sales teams) to efficiently generate quotes and process customer orders with high accuracy and within targeted timeframes, utilizing various platforms including email, customer-provided documents and third-party systems.
• Identify a set of core metrics and related reporting to inform sales leadership and assist in the coaching of sellers (and support teams).
• Create and maintain opportunity records in CRM systems, ensuring proper documentation from initial opportunity through contract generation.
• Initiate communication between sales teams, clients and other Crown departments to help expedite the sales process.
• Identify and handle administrative activities for sellers and sales leaders, helping reduce their operational workload to enable more time for intricate customer engagements and promote a high-touch, responsive customer experience.
• Coordinate and prepare materials for weekly team meetings and monthly district reviews, including agenda preparation, speaker coordination and action item tracking.
• Prepare and report on 90-day district activity plans, helping ensure alignment across teams in order to track progress against key initiatives.
• Prepare weekly activity summaries and basic reports for sales leadership review.

Education/Certifications

• Bachelor's Degree or equivalent work experience

Experience/Minimum Requirements

• Two (2) or more years in sales, sales enablement or sales support experience
• Telecom experience preferred

Expectations

• Strong organizational and time management skills
• Basic understanding of enterprise telecommunications solutions, including Ethernet, IP, SD-WAN, Dark Fiber, and DWDM
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and Teams
• Working knowledge of Microsoft Power BI or Tableau preferred
• Detail-oriented with ability to manage multiple tasks
• Ability to work independently and collaboratively in a team environment

Competencies

• Action Oriented
• Customer Focus
• Learning Agility
• Problem Solving
• Organizational Skills
• Team Player
• Self-Development

Organizational Relationship

Reports to:  Enterprise Managing Director

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.