Site Operations Manager

Position Title: Site Operations Manager (T4)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Site Operations Manager (SOM) is responsible for all onsite aspects of construction, operations, and maintenance activity at our tower sites including but not limited to customer installations, troubleshooting, ground-based inspections, tower lighting and site maintenance, and general telecommunications construction and maintenance resolutions. Oversees onsite vendors, installers, and customer representatives, while ensuring all work is conducted and sites are maintained in accordance with Crown Castle policies, procedures, and standards.

Responsibilities 

• Perform site layout validation, scoping on-site and in the field
• Ensure project forecasting accuracy and resolve discrepancies
• Coordinate permitting, inspection and code compliance
• Manage construction quality, scope and construction change
• Review site-specific closeout documents for customer specific deliverables

Expectations 

•  Ensures protection and integrity of Crown Castle assets
•  Exhibits a safety and quality-oriented mindset to ensure safe, timely, and quality delivery of construction and field operations services to meet or exceed the expectations
•  Represents Crown Castle as an expert on construction quality and scope, customer standards, jurisdictional and code requirements, and site maintenance
• Collaborative work done in a way that balances educated decision making with measured speed of implementation
•  Ability to continuously prioritize long-term plans with short-term urgent response needs
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format

Education/Certifications  

• Associate’s or Bachelor’s degree in Construction Management and/or commensurate experience
• 4 years in wireless construction and operations management
• OSHA 10 and OSHA 30 Construction Training Cards
•  First Aid and CPR Certification

Experience/Minimum Requirements 

• Ability to negotiate with landowners to influence outcomes
• Works independently and as a member of various teams
• Demonstrated ability to teach others, mentor and coach
• Knowledge of wireless infrastructure construction process, site acquisition, zoning, permitting, etc.

Organizational Relationship  

Reports to: Manager Tower Operations

Title(s) of direct reports (if applicable): N/A

Working Conditions: Will be required to travel to project sites with exposure to heavy equipment and environmental conditions approximately 90% of the time. Works in a normal office setting with no exposure to adverse environmental conditions approximately 10% of the time.