Sr Field Operations Technician

Position Title: Sr Field Operations Technician (T4)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.       

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Senior Technician in the Network Operations Organization that is responsible for supporting the reactive and proactive maintenance of Small Cell Networks.  Typical responsibilities are resolution of Reactive Maintenance tickets and the completion of Preventative Maintenance and Network Acceptance tasks.

Also mentors fellow technicians, acts as subject matter expert and facilitates process improvements.

Responsibilities

• Perform all activities in a manner to ensure the safety of yourself, team, customers and the public.
• Respond to all network outages, impairments and emergencies in assigned area.
• Collaborate and complete annual preventative maintenance inspections to Crown Castle standards.
• Ensure timely receipt and review for acceptance of required new and modified networks using the Network handoff process.
• Expertise and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer and Fiber Optic power meter.
• Operate PC or similar devices to gain access to Small Cell Network web based tools and complete assigned administrative tasks.
• Work efficiently and effectively with cross-functional departments and peers.
• Assume leadership roles on customer escalations, complex troubles
• Demonstrates high performance and thorough knowledge of tools, systems and technologies.
• Assume leadership roles for special projects, process improvements and initiatives.
• Subject matter expert and trainer to Network Operations Technicians and Associate Network Operations Technicians.
• Responsible for compliance with All Crown Castle policies and procedures.
• Safe work practices must be followed along with integrity and quality.

Expectations 

• Ability to safely drive and operate boom truck in the public right of way.
• Advanced ability to communicate both verbally and in writing in a clear and concise manner.
• Skilled in Web Based ticketing and network monitoring systems.
• Proven ability to work independently with minimal guidance, while managing time for maximum efficiency.
• Advanced knowledge of radio transmitters, receivers, antennas, electronic and fiber optic theory.
• Proven ability to work closely with and provide guidance to, vendors both on-site and remotely.
• Proven ability to work closely with and provide guidance to internal team members. 

Education/Certifications

• High School Degree or equivalent required
• Associates, two year Technical or Bachelor’s degree strongly preferred
• PIM/Line Sweep Certification, JMA/PPC Connector Certification and Fiber Optic Splice/Technician Certification and or other as related to the position
• Possess a valid state driver’s license with a non-negligent driving record 

Experience/Minimum Requirements

• Five (5) years of experience in one or more of the following fields: Wireless/Wireline Operations     OSP/ISP or related.
• Advanced Technical knowledge of Fiber, Coax and Low voltage trouble shooting

Organizational Relationship

Reports to:  Network Operations Supervisor/Network Operations Manager

Title(s) of direct reports (if applicable):  N/A

Working Conditions:

Works in the Public right of way, exposure to extreme weather, radio frequency, general public.  Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hours, weekends, Holidays and On-Call Duty as conditions require.

May be required to travel and be away from home location, for extended periods of time.

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