Supervisor Field Operations

Position Title:  Supervisor Field Operations (M1)              

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.         

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role 

Responsible for the day-to-day activities of an assigned team of Small Cell Field Operations Technicians.  This team has a dedicated focus on delivering and maintaining fiber based ubiquitous products and services that are consistent with all defined standard operating processes and procedures. The position will support the Regional Manager of Break Fix and will provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience. Each field operations team is expected to maintain open communication across all areas of the business and work as a unit with consistency while delivering and maintaining services; cognizant of fostering the vision and values of Crown Castle.  This position is accountable for their assigned team and area for delivering KPIs including but not limited to Safety, OpEx spend, SLA Response Time, and MTTR.

Responsibilities

• Manage a team of field technicians for the assigned area within field operations with responsibility for network maintenance 24 hours, seven days a week, 365 days a year
• Manage the installation and maintenance of small cell networks adhering to engineered design
• Schedule and prioritize the workload of the field operations resources within an assigned area for their team of field of technicians
• Manage and maintain customer communications throughout install and maintenance processes
• Support training initiatives with Field Technician team to use Antenna/PIM Analyzer, RF Power Meter, OTDR, Fusion Splicer, etc.
• Perform advanced analysis and troubleshooting of issues while assisting the NOC and customers
• Manage and report Key Performance Indicators (KPIs) of deliverables and supporting workflows.
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Manage the assigned area(s) respective CAPEX and OPEX spend and budgets
• Maintain quality service by understanding and enforcing organization standards
• Build company image by collaborating with customers and employees, enforcing ethical business practices
• Develop and coach field technician team.   Identify training gaps and create a career path for team members.
• Work with customers and internal teams to facilitate scheduling and resolutions for FTU issues

Education/Certifications

• Minimum high school diploma or equivalent required

• BS/BA with preference to Civil, Construction, or Electrical, Engineering Degrees or equivalent work experience preferred
• A valid driver’s license required

Experience/Minimum Requirements

• Five (5) or more years of experience performing:
  • Installation, testing, and maintenance of telecommunications networks and services including but not limited to:

• • • Wireless Radios and Relevant Equipment
    • RF and Various RF testing Equipment
    • Dark Fiber
• Minimum of five (5) or more years of experience performing installation and maintenance of wireless equipment
• Ability to safely drive and operate a Crown Castle bucket/boom truck in the public right of way
• Strong working knowledge of radio transmitters, receivers, antennas, electronic, and fiber optic theory 

Expectations

• Excellent leadership, interpersonal, verbal, and written communication skills
• Work well in an unstructured environment.
• Ability to thrive in a dynamic problem-solving environment
• Ability to multi-task in a fast-paced environment
• Candidate has a strong background in and a good working knowledge of wireless infrastructure engineering, construction, and restoration methods
• Ability to monitor, implement, and enforce safety programs and protocols. Skill in performing safety inspections and ensuring compliance with all safety standards.
• Proven people and project management skills
• Ability to diagnose workflow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Position must be available for emergency support on a 24-hour X 7 day basis

Organizational Relationship Reports to:  Manager of Field Operations 

Title(s) of direct reports: Sr Field Operations Technician, Field Operations Technician

Working Conditions:This role falls into our hybrid work model working in the office on Tuesday through Thursday.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel including overnight stays.  Required to travel to project sites with exposure to heavy equipment and environmental conditions up to 50% of the time.

#Li-Hybrid #Li-IM1