Technical Project Manager

Position Title: Technical Project Manager (P4)

Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells, and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming how we do business. Whenever you make a call, track a workout, or stream music and videos, we provide the communications infrastructure that makes it all possible. From 5G to the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected, and ready for the future. Crown Castle is a Fortune 500 company, publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$70B.

We offer a total benefits package and professional growth development for teammates. Along with caring for our teammates, we’re an active member in the communities where we live, work, and do business. Giving back through programs like Connected by Good allows us to improve public spaces where people connect, promote public safety, and advance access to education and technology.

Position Summary
The Technical Project Manager will oversee various service delivery projects throughout the full order lifecycle from order acceptance to billing as well as provide guidance and assistance to other Project Managers. The Technical Project Manager will manage the operational and tactical aspects of the delivery to ensure that the customer's initiatives are delivered on time and within specifications while aligned to the established standard processes and workflows and maintaining the highest levels of customer satisfaction. The Technical Project Manager will be responsible for the effective management of all designated projects and their associated budgets and schedules, including coordinating all deliverables and requirements of the entire cross-functional project team.

Essential Job Functions

• Function as Managed Solutions Delivery subject matter expert (SME) for SASE technical product sets such as Managed Internet Router and SD WAN
• In addition to Managed Solutions products, provide oversight of the full suite of connectivity products
• After order acceptance, work with customers and internal engineering teams to solidify a technical design. Ensure proper planning and implementation of changes compared to the contracted solution as the order advances toward delivery.
• Hold regular project team meetings to determine progress and address any questions or challenges regarding projects
• Ability to direct the diagnosis of workflow problems and critical paths and institute remedies
• Identify dependencies between the underlay service and overlay service to coordinate activities between the two
• Communicate project status to internal and external stakeholders to achieve desired project results.
• Create and foster strong customer relationships.
• Advocate and escalate for the customer when appropriate.
• Maintain and update internal Crown Castle systems and tools to ensure project forecast accuracy and data integrity.
• Submit BRs (Budget Revisions) on a timely basis in accordance with Crown Castle’s internal finance guidelines.
• Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk and maintain system accuracy.
• Ensure project documents are complete, current and stored appropriately.

Education/Certifications

• Bachelor’s Degree or equivalent work experience
• Industry certifications preferred, but not required (Examples: Cisco Certified Network Associate (CCNA), Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), ITIL Foundation, CompTIA Security and CompTIA Network )
• PMP certification strongly preferred, but not required

Experience/Minimum Requirements

• 5 years of experience in project management; preferably in telecommunications
• 2 year of experience in technical projects
• Foundational knowledge of Managed Solutions Products & Telecommunication services
• Strong understanding of network domains, protocols, and technologies

Other Skills/Abilities

• Strong attention to detail
• Ability to multi-task and prioritize complicated tasks
• Excellent customer service and communication skills both verbal and written
• Project/Time/Budget Management skills
• Accounting/Finance skills
• Resourceful, creative and results-oriented thinker
• Familiar with JD Edwards and/or Oracle ERP systems
• Microsoft Office (Excel, Word, Access, Power Point, etc.)

Organizational Relationship

Reports to: Manager, Project Delivery

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with customers, teammates and stakeholders for moments that matter that could require travel