Quality Control Specialist

Position Title: Quality Control Specialist (S1)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Quality Control Specialist manages the Quality Control second level review process for the imaging function. This position is responsible for performing redactions of new leases and amendments, second level quality control review of lease redactions performed by others, various types of batch uploads into our corporate document system, processing document correction requests, coordinating the proper database indexing and migration of hard-copy paper documents to the offsite records storage facility, and ensuring efficient retrieval of documents when requested.

Responsibilities

• Perform second level review for documents received for filing and recycle for errors in scanned documents in our corporate system. This requires a broad understanding of each type of scanned document and the requirements for each category.
• Provide ongoing support to business partners to ensure accurate naming convention is provided and posting of electronic documents properly occur to mitigate scanning errors. Ensure adequate training is provided to business partners to ensure consistency when scanning documents.
• Review and process document correction requests for various applications in our corporate system.
• Redact and validate scanned images of new agreements and amendments in our corporate system.
• Validate and process request received from business partners for document retrieval from offsite records storage facility. Understand filing procedures of offsite records storage facility in order to retrieve and file paper documents in the most efficient manner.
• Coordinate offsite shipment of paper documents with internal and external sources and perform accuracy and quality checks of documents being sent.

Education/Certifications

• High School degree or equivalent
• Associates degree or equivalent work experience preferred

Experience/Minimum Requirements

• One (1) year of experience using imaging software is preferred
• One (1) year of related office experience

Expectations

• Customer Focus
  • Regularly assesses customer service levels and identifies creative, viable ways to drive substantial improvement
  • Forecasts even subtle changes in customer priorities and expectations; makes regular efforts to adjust approach to ensure needs are always met
• Communicate Effectively
  • Well-developed verbal and written communication skills
  • Acts as a source of information proactively disseminates knowledge, insights and updates
  • Delivers even highly complex information in a polished, precise and compelling manner
• Familiarity and proficiency in general operations and functions of computers, including use and understanding of email programs and the ability to receive, review, and respond to emails on a regular basis
• General basic proficiency in all applications of MS Office (Outlook, Word, Excel, PowerPoint, Publisher, and Access)
• Willingness to learn (and ability to within 6 months develop general basic proficiency in) specialty programs used by Document Management (MS Teams, Adobe Acrobat, AppXtender, CCISites, JD Edwards, etc.)
• Strong attention to detail
• Ability to prioritize, organize and work effectively in a fast-paced environment

Organizational Relationship

Reports to: Supervisor Document Control

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)