What are the responsibilities and job description for the Lead Business Performance, Operational Efficiency position at Crown Castle?
Position Title: Lead Business Performance, Operational Efficiency (P4)
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
As a member of the Network Business Process Improvement Team, the Lead Business Performance will facilitate and support the team's process analysis, design and documentation functions for critical Operational Improvement and Transformational initiatives. The Lead BPI is responsible for the analysis of current state processes; identification of operational gaps and needs; translation of gaps and needs into requirements; informing and facilitating solution design; researching alternative solutions; and process documentation as a member of large-scale, multi-project Program Teams. Other responsibilities include providing regular updates to Business Performance leadership, ensuring adherence to plans, troubleshooting partner issues, and identifying and mitigating schedule and scope risks. This role requires proficiency in business analysis, process analysis, design, documentation and project management principles.
Responsibilities
Reports to: Sr. Manager, Business Performance
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
The salary range offered for this position is $102,160-$140,470 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
As a member of the Network Business Process Improvement Team, the Lead Business Performance will facilitate and support the team's process analysis, design and documentation functions for critical Operational Improvement and Transformational initiatives. The Lead BPI is responsible for the analysis of current state processes; identification of operational gaps and needs; translation of gaps and needs into requirements; informing and facilitating solution design; researching alternative solutions; and process documentation as a member of large-scale, multi-project Program Teams. Other responsibilities include providing regular updates to Business Performance leadership, ensuring adherence to plans, troubleshooting partner issues, and identifying and mitigating schedule and scope risks. This role requires proficiency in business analysis, process analysis, design, documentation and project management principles.
Responsibilities
- Facilitate business process analysis and needs assessments. Translate findings into clear and actionable scope and requirements.
- Understand and document current and future state business and system processes as they pertain to specific project assignments
- Partner closely with business, product and technical teams to complete, requirements gathering, solutioning, testing and successful project delivery.
- Develop broad understanding of operational processes, system workflows and data and how this interacts with business needs to inform solution design.
- Research business and system capabilities to identify future process and system needs for customers and field teams.
- Partner with stakeholders to develop proposed process and system changes, including determination of problem statements, business impact assessments, prioritization, collaborative research, solution design and implementation
- Collaborate with technical product owners to follow product roadmaps and translate into initiatives; make recommendations on prioritization and proactively manage the backlog within an established ceiling
- Support program and project teams in developing phased implementation plans with stakeholders.
- Establish effective communication with Network teams and leadership to ensure program and project expectations are clear before and leading up to execution and closure.
- Build strong relationships and create buy-in on critical business outcomes across multiple peers and teams with limited formal authority
- Support program steering committee activities.
- Ensure scope is advanced according to plan and issues/conflicts are resolved promptly. This includes working cooperatively with all operational and functional teams in network to integrate and administer all activities to ensure satisfactory project outcomes.
- Coordinate and report status updates into systems of records that are accurate, timely, and complete. Provide regular updates to Business Performance leadership to ensure adherence to plan.
- Work with the peer teams within Business Performance to ensure effective handoff practices throughout the delivery process.
- Ensure compliance with Business Performance standard processes and procedures on all project related activity.
- Bachelor's Degree or equivalent experience in Business or related field
- Seven (7) or more years business and/or systems analysis experience
- Seven (7) or more years project management experience
- Successful track record of delivering complex interdisciplinary projects on time and on budget Previous experience working in a geographically dispersed team strongly preferred
- Knowledge of telecommunications/wireless operational business processes including project delivery, asset management, and network construction in both the Public and Private rights-of way.
- Strong consultative, critical thinking and analytical skills with ability to operate strategically and build effective partnerships across multiple stakeholder groups
- Ability to influence across multiple lines of business and stakeholder groups Ability to innovate new and creative solutions to existing problems
- Ability to articulate business impacts Customer focus in problem-solving approach Excellent writing and grammar skills
- Excellent verbal and interpersonal skills, a team first attitude and demonstrated ability to work with and communicate confidently with all levels of staff and management
- Disciplined approach to coordinating integrated project team activity to ensure desired project outcomes.
- Ability to prioritize multiple complex projects and work well under pressure Experience with modern project management tools
- Strong Microsoft Office (Word, Excel, Visio, PowerPoint, etc.) skills Demonstrated ability to lead without formal authority
- Personal commitment to safety, integrity and continual professional development
Reports to: Sr. Manager, Business Performance
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
The salary range offered for this position is $102,160-$140,470 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $102,160 - $140,470
