What are the responsibilities and job description for the Sales Engineer position at Crown Castle?
Position Title: Sales Engineer (P3)
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
Sales Engineers are expected to assist in generating new business and ensure growth of existing accounts. Sales Engineers assess potential application of company products or services and design solutions that meet customer needs. This individual will be responsible for assisting in the preparation and delivery of customer facing sales presentations and acting as a subject matter expert in all product/service offerings.
Responsibilities
Reports to: Sales Engineering Director
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Additional Information: Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range offered for this position is $94,080- $129,360 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
Sales Engineers are expected to assist in generating new business and ensure growth of existing accounts. Sales Engineers assess potential application of company products or services and design solutions that meet customer needs. This individual will be responsible for assisting in the preparation and delivery of customer facing sales presentations and acting as a subject matter expert in all product/service offerings.
Responsibilities
- Uses technical knowledge of product offerings to support and build sales
- Interfaces with customers to determine technical requirements and expectations
- Works with appropriate internal organizations (Engineering, Product, Marketing, Provisioning and Operations) to develop and validate network designs in accordance with Lightower capabilities.
- Designs viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing)
- Assist Sales Executives with ICB development and review, and assembles required data and initiates Complex ICB process
- Assists Sales Executives in the preparation, delivery and review of sales proposals and RFP/RFQ responses with prospects and clients.
- Communicates customer feedback to Product Management for future product developments
- Researches and presents reports showing potential customers the cost benefit of purchasing company products or services
- Reviews and validates all service orders before being submitted for implementation. Participates in service order kickoff meetings to ensure smooth service implementation.
- Develop and deliver appropriate ad-hoc training for market, including new product and new technology
- Help ramp up other Sales Engineers
- Performs other support duties, as assigned
- Bachelor’s degree Required
- Minimum 3 years’ experience supporting telecommunications services to Enterprise accounts
- Experience with computer software programs such as Microsoft Office Products including Excel & Visio & Mapping software
- Requires a professional demeanor with strong communications skills – verbal and written
- Strong technical presentation skills (development and delivery)
- Ability to quickly learn CRM tools
- Knowledge of Fiber Optic characteristics, such as impact of dB loss, latency
- Strong technical understanding & exp. w/optical transport solutions such as DWDM and SONET
- Working knowledge of Carrier Ethernet Technologies including MEF 9 & 14 standards; VLANS, Q-in-Q, Data Link Layer Tunneling, RSTP, G.8032, Y.1731
- Knowledge of IP Routing protocols such as BGP and Routed Protocols, including IPv4 and IPv6
- Engage face-to-face with customers, vendors or contractors at their workplace or off-site location. Subject to local and state eligibility, a pre-employment background check will be conducted for criminal convictions, including misdemeanors and felonies related to violence or possession of weapons.
Reports to: Sales Engineering Director
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Additional Information: Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range offered for this position is $94,080- $129,360 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Salary : $94,080 - $129,360
