What are the responsibilities and job description for the Sr Business Analyst, Business Operations & Analytics position at Crown Castle?
Position Title: Sr Business Analyst, Business Operations & Analytics (P4)
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
As a member of the Network Business Performance Reporting and Analytics department, the Business Analytics Lead is responsible for driving the rhythm of the business for organizational KPIs, executive reporting, and leading analytics processes nationally across multiple functions and stakeholders to develop effective metrics and business intelligence solutions to support operational planning and execution.
They will leverage exceptional interpersonal, teambuilding, and program management skills to drive collaboration with peers and leaders across business performance, sales, finance, accounting, implementation, and operations. They will use these skills, along with their expert technical knowledge in analytics to develop and maintain data delivery/reporting, data-driven analysis, tools, and solutions. These responsibilities and deliverables should lead to a clockwork, consistent operating environment that leads to business insights, greater efficiencies, and increased revenue.
The Business Analytics Lead will navigate ambiguity independently, be a source for continuous improvement for the department, and mentor junior members of the team to do the same.
Responsibilities
Reports to: Director, Business Performance
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
As a member of the Network Business Performance Reporting and Analytics department, the Business Analytics Lead is responsible for driving the rhythm of the business for organizational KPIs, executive reporting, and leading analytics processes nationally across multiple functions and stakeholders to develop effective metrics and business intelligence solutions to support operational planning and execution.
They will leverage exceptional interpersonal, teambuilding, and program management skills to drive collaboration with peers and leaders across business performance, sales, finance, accounting, implementation, and operations. They will use these skills, along with their expert technical knowledge in analytics to develop and maintain data delivery/reporting, data-driven analysis, tools, and solutions. These responsibilities and deliverables should lead to a clockwork, consistent operating environment that leads to business insights, greater efficiencies, and increased revenue.
The Business Analytics Lead will navigate ambiguity independently, be a source for continuous improvement for the department, and mentor junior members of the team to do the same.
Responsibilities
- Deep focus on collaborating to set organizational goals, identifying/establishing golden sources and strong data governance to measure the goals, and owning the centralized mission control for status of the goals.
- Orchestrate the creation of the Network executive management team weekly and monthly report package, partnering with cross-functional SMEs for drivers/commentary behind the results.
- Oversee strategic business initiatives from development of business case through successful execution, under the guidance of senior leadership and department leaders.
- Act as a liaison between departments, fostering collaboration and information flow to analyze data to inform executive decision-making.
- Leverage technical knowledge and industry experience to determine the optimal analytic approach to design, develop, and maintain business intelligence solutions.
- Lead team to the creation and maintenance of dynamic dashboards and models that drive insight into the business and work with the business to interpret results
- Analyze complex data sets and create reports and visualizations that effectively communicate insights and recommendations to business stakeholders.
- Document business purpose, data sources, definitions, methodology, and description of the reports.
- Mentor and transfer knowledge of business intelligence tools to other teammates.
- Stay up to date on emerging trends and best practices in analytics, data management, and technology.
- Bachelor of Science degree in a quantitative discipline: statistics, applied mathematics, business analytics, computer science, engineering, economics, or related field.
- Seven (7) years of work experience in program management, business intelligence, or data analytics.
- Expert proficiency in Microsoft Excel, Power BI, and Power Point. Smartsheet expertise and experience with one or more coding/statistical languages and tools (e.g., SQL, JavaScript, R, Python, Excel VBA, RAW, SAS) preferred. Successful track record of successfully delivering complex interdisciplinary projects.
- A team first attitude with excellent communication and interpersonal skills. Must be able to communicate with all stakeholders - technical, non-technical, executives, and individual contributors effectively and comfortably.
- Possesses exceptional organization. Creative and innovative thinker with an ability to translate large, complex data and metrics into simple, actionable recommendations.
- Collaborative and data driven with exceptionally strong analytical and technical skills.
- Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.
- Strong analytical, design, data modeling and problem-solving skills. Exceptional attention to detail and ability to work effectively with minimal supervision.
- Able to positively contribute to team culture, and mentor, teach, and grow others.
- Able to quickly learn new technologies and apply appropriately to business situations.
Reports to: Director, Business Performance
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
