What are the responsibilities and job description for the MANAGER, QUALITY ASSURANCE position at Crown Cork & Seal USA, Inc.?
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 36 countries employing over 24,000 people and net sales of over $8 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals.
Crown’s Beverage Division manufactures a variety of packaging solutions for soft drinks, craft beers, coffees and teas as well as new energy drinks. Crown Beverage leads the packaging industry with innovative technologies that redefine how the world looks at beverage cans. With a large printable surface area and a wide range of sizes, shapes and decorating options, our aluminum cans are the perfect packaging format to create compelling brand presence where it counts.
Crown offers competitive pay, bonus, comprehensive benefits including free company paid health insurance for employees as well as an excellent retirement package with a company matched 401(k).
Duties for this position include :
- Assure consistent quality of production by developing and enforce good automated manufacturing practice (GAMP) systems
- Validate processes
- Provide good customer relations documentation and manage staff
- Work with external customers by having a strong customer service presence and delivery.
- Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
- Prepare and complete action plans
- Implement production, productivity, quality and customer-service standards
- Identify and resolve problems
- Complete audits
- Determine system improvements
- Implement change
- Develop quality assurance plans by conducting hazard analyses
- Identify critical control points and preventive measures
- Establish critical limits, monitor procedures, corrective actions and verification procedures, and monitor inventories.
- Validate quality processes by establishing product specifications and quality attributes
- Measure production
- Document evidence
- Determine operational and performance qualification
- Write and update quality assurance procedures
- Maintain and improve product quality by completing product, company, system, compliance and surveillance audits
- Investigate customer complaints
- Collaborate with other members of management to develop new product, engineering designs, manufacturing and training methods.
- Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions and re-validations.
- Bachelor's degree. Preferably in the Sciences, Engineering, Quality or Project Management.
- Minimum five (5) years hands-on experience in a manufacturing environment with proven Quality Management System oversight capability.
- Experience supervising subordinates highly preferred.
- Proficient in Office 2000, (Excel, Work, Access and PowerPoint)
- Excellent grasp and understanding of SPC (Statistical Process Control). Six-Sigma, Lean Manufacturing or strong ISO background is a plus. Basic understanding of HACCP and GMP's.
- Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
