What are the responsibilities and job description for the Manager, Technical Service position at Crown Cork & Seal USA, Inc.?
Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American Beverage Division. This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States. Position accountabilities include the following :
Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems.
Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
Requirements for this position would include the following :
BS level degree in Engineering, Packaging or Business
5-7 years of experience in Beverage manufacturing environment including 2 years in a leadership role.
Strong knowledge of Metal Seaming Technology (specifically Angelus, Pneumatic Scale and Continental)
Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
Proven analytical abilities and be knowledgeable in root cause
Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
Ability to identify industry specifications and incorporate them into the Beverage filling process.
Knowledge of Food Science or Microbiology processes will be beneficial.
Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point)
Effective communication skills, both verbal and written as well as proven presentation skills.
Ability to clearly and effectively interact with customers on a variety of levels.
Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
Ability to work overtime during the week and week-ends based on customer needs.
Ability to travel (car and / or plane) up to 70% of the time.
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