What are the responsibilities and job description for the Senior Seamer Service Representative position at Crown Cork & Seal USA, Inc.?
Senior Seamer Service Representative at Crown Cork & Seal USA, Inc.
As a Senior Seamer Service Representative, I provide critical support to customers by troubleshooting and resolving issues with their filling processes and final products. I conduct equipment audits, offer training on double-seaming, and collaborate with the sales team to implement effective solutions. My role requires me to leverage my mechanical skills and technical knowledge of beverage can seamers to ensure customer satisfaction and operational efficiency.
The North American Beverage Division has an immediate opening for a Seamer Service Technician. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include:
- Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
- Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
- Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
- Provide double-seaming training for customers.
To be successful in this position, candidates should possess the following qualifications:
- High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus.
- Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental).
- Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
- Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
- Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point).
- Effective communication skills, both verbal and written as well as proven presentation skills.
- Ability to clearly and effectively interact with customers on a variety of levels.
- Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
- Ability to work overtime during the week and weekends based on customer needs.
- Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada.
Key Responsibilities:
- Customer Support: Act as the primary point of contact for customers, providing assistance with troubleshooting and resolving issues related to their filling processes and final products.
Requirements:
- Education: High school diploma or equivalent required; associate degree or technical school certificate in a mechanical-related discipline a plus.
Technical Skills:
- Working knowledge of Beverage Can Seamers (Angelus, Pneumatic Scale, and Continental).
- Familiarity with Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
Soft Skills:
- Proven mechanical skills.
- Strong PC skills, including Microsoft Office proficiency.
- Effective communication and presentation skills.
Additional Requirements:
- Ability to travel up to 70% of the time, including international trips to Canada.
Keywords:
Seamer Service, Technical Services, Mechanical Skills, Beverage Packaging, Customer Support, Troubleshooting, Equipment Audits, Training, Product Quality, Manufacturing Processes
