What are the responsibilities and job description for the Administrative Office Lead position at Crown Laundry Svc?
Administrative Office Lead
POSITION SUMMARY
The primary purpose of this position is to provide exceptional support to our customers, plant production, sales department, and other office functions by effectively providing information, running reports, answering questions, answering the phones and any other administrative or clerical duties. As this is a front line internal and external service position, pleasant and helpful professional demeanor is critical.
DUTIES AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS
- Schedule and manage the daily office functions and staff.
- Follow office procedures, guidelines and projects as directed by the Corporate Office.
- Assign and monitor special projects.
- Create, check and process weekly invoices.
- Receive process and track FMLA requests.
- Report, process and track Workers Compensation cases.
- Processing of new hire paperwork.
- Maintain and monitor shot and training records for employees.
- Closing - verifying bin tickets against delivery ticket, making adjustment, printing and distributing delivery documents.
- Order, monitor and maintain stock of forms and supplies.
- Participate in and record monthly safety meetings.
- Assign and monitor cellular phones assigned to employees.
- Management of Document Control.
- Draft and implementation of new and revised policies and procedures.
- Organization of Alliant software conversion, planning the key elements of conversion in additional plants.
- Price Increases- oversight program status, complete increase, proof increases.
- Monitor status on new accounts, verify they are logged, assigned, contracts received, process completed.
- Collaborates with HR Manager to develop and update polices, paperwork and forms approved for use at all locations.
- Assist management with personnel issues.
QUALIFICATIONS
- The ability to perform the essential functions of the job, with or without an accommodation.
- At least 2 years administrative experience
- Solid working knowledge of Microsoft office applications
- Consistently pleasant phone demeanor and customer service reaction
- Previous work experience in a fast paced environment with constantly changing priorities
- Since this position handles a number of different duties, the incumbent must be comfortable and able to be proficient at switching tasks frequently.
- High School Education or GED
DECISION MAKING ACCOUNTABILITY
(List routine decisions the incumbent should make autonomously)
- Daily prioritization of routine work
- Where to direct phone calls
(List decisions that the incumbent should seek approval prior to making)
- Exceptions to existing policy or procedures
WORKING CONDITIONS
- Typical of an office environment
The following physical requirements are necessary to perform the essential functions of this position:
- Frequent standing and walking during working hours.
- Frequent sitting, bending, stooping
- May sit at computer for extended periods of time
- Must be able to answer the phone and provide information
