What are the responsibilities and job description for the Guest Services Supervisor position at Crown Reef Beach Resort and Waterpark?
At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area’s hospitality industry with an industry leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.
Work Location: Crown Reef Resort
How Will You Shine?
As a valued and successful Guest Services Supervisor you will be required to:
- Act as Manager-On-Duty when assigned
- Monitor reservations made and house count
- Monitor status of guest accounts
- Update information in the computer systems as needed (i.e., post charges)
- Answer all complaints and concerns that occur during shifts
- Complete other duties as assigned by supervisor to include cross training.
- Verify all shift work and deposits
- Assist in the training and development of new Front Desk Clerks
- Check guests in and out
- Call other resorts in area for room status
- Run reports and complete them, i.e., high balance, cash basis, etc.
- Authorize credit cards and checks
- Report all unsafe conditions immediately
How Will You Be Rewarded?
- Base pay
- Paid Time Off
- Floating Holiday Pay
- Medical, Dental, and Vision Insurance within 60 days
- Discounted hotel & resort Stays
- Work today, get paid today available
- Monthly and yearly recognition programs
- Career advancement opportunities
- Training and continuing development in hospitality roles
Why Should You Choose VMB?
Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.
We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
Job Types: Full-time
Job Type: Full-time
Pay: $16.00 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16
