What are the responsibilities and job description for the Rental Counter Associate position at Crown Rentals TK, Inc.?
Overview
We are seeking a motivated and detail-oriented Rental Counter Associate to join our dynamic team. The ideal candidate will play a crucial role in supporting daily operations, enhancing customer experiences, and contributing to the overall success of our organization. This position requires strong organizational skills and a passion for delivering exceptional service.
Job Responsibilities:
- Assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
- Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate
- Prepare rental forms and contracts by obtaining customer signature and other information as required
- Explain rental fees and provide information about rented items such as operation of equipment and safety features
- Answers telephone and receives orders by phone
- Resolve customer problems and answer questions
- Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary
- Daily audits of open contracts and call overdue rentals
TECHNICAL SKILLS:
- Complete rental transactions on (ALERT rental software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
- Periodically update and review company website for accuracy and messaging
OTHER TASKS AND RESPONSIBILITIES:
- Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean
- Report safety violations to supervisor
- Adhere to all company policies, procedures, rules, and regulations in written or verbal form
- Comply with government safety requirements and other regulations and security in store
- Attend department, store, and safety meetings
WORKING CONDITIONS:
- Must be able to sit or stand for long periods of time
- The job requires constant interaction with the public
- May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
- Most work will be indoors with limited exposure to outside elements
- Some weekend work may be required
EDUCATION, SKILLS & REQUIREMENTS:
- A high school diploma or equivalent GED is preferred but not required
- Must be able to lift/move approximately 50-70 lbs.
- Customer Service Aptitude
- Strong telephone skills
- Effective written and oral communication skills
- Valid driver’s license and clean driving record
- Rental industry experience preferred
Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
Job Types: Full-time, Part-time
Pay: $12.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- On-the-job training
- Paid time off
Compensation Package:
- Hourly pay
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Crown Point, IN 46307 (Required)
Work Location: In person
Salary : $12 - $20