What are the responsibilities and job description for the Logistics / Customer Service Specialist 2Yrs Office Experience Required Bilingual Preferred position at Crown Roof Tiles?
Logistics/Customer Service Specialist
We are looking for a reliable administrator to be responsible for customer service and the dispatching of products to our customers. While the role covers a range of functions, each with its own challenges and skills, they are all interdependent and must work together to deliver results to our customers. This is a fast-paced team environment that requires great communication and teamwork.
Work schedule: Monday-Friday 6am-2:30(ish)pm
Work activities:
- Maintaining a positive, empathetic, and professional attitude toward customers and fellow co-workers at all times.
- Responding promptly to customer inquiries through various channels, providing professional customer support.
- Strategically plan and manage logistics, transportation, and customer service.
- Work closely with transportation subcontractors, process shipments, and ensure they are delivered within agreed terms.
- Resolve any arising problems or complaints.
- Directing all transportation activities, processing paperwork, and inspect load for accurate loading of product for transportation.
- Monitoring transport costs.
- Negotiating and bargaining transportation prices.
- Knowing our products inside and out so that you can answer questions.
- Processing customer orders, returns and customer requests.
- Keeping records of customer interactions, transactions, comments and rectifications.
- Communicating and coordinating with co-workers as necessary.
Work conditions:
Working conditions are normal for an office environment. Occasionally work may require flexibility in hours. Applicant must be able to efficiently perform the physical demands of this position without restriction which involves prolonged sitting, standing, and walking. Employee may have to conduct physical inventory periodically along with other employees.
Salary:
Hourly rate is competitive and determined by past work experience
Skills and qualities:
- Experience in customer service and/or transportation dispatch.
- Ability to work independently and handle multiple projects.
- Experience with Microsoft Office – Excel, Word, Outlook and Teams.
- Fluent in English and Spanish (desirable)
- Geographical knowledge helpful.
- An analytic mind and good numeracy skills.
- Good people management and coordination skills.
- Excellent financial judgement.
- Excellent negotiation and communication skills.
- Good intuition to make crucial judgment calls.
- Degree in Business Administration, or Logistics preferred.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Office: 2 years (Required)
Language:
- Bilingual (Preferred)
Work Location: In person
Salary : $18